Patient Concierge & Clinic Coordinator

JD Healthcare Group; Guildford; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Life assurance

Pension plan

Workplace Nursery Scheme

MyGym discounts

Staff treatment discounts

EV Car Scheme

Job summary

JD Healthcare Group is hiring a Clinic Coordinator for Surrey Park Women's Clinic. You will be the front‑of‑house ambassador, handling reception tasks, patient queries and CRM entries while supporting clinic management to keep daily operations smooth and accurate.

The role requires excellent communication, proficiency with MS Office and EMR/CRM systems, and a patient‑centered approach in a fast‑paced healthcare environment.

Qualifications

• Excellent interpersonal and communication skills to create a welcoming environment for patients and colleagues.
• Confident user of Microsoft Office apps (Outlook, Word, Excel, Teams) and patient management systems.
• Ability to manage multiple priorities with accuracy in a busy clinic setting.

Responsibilities

• Serve as first point of contact for reception-related queries and maintain a welcoming patient environment.
• Record patient information on the CRM and handle website or phone inquiries.
• Oversee appointment scheduling, patient registration, invoicing and end-of-day financial reporting.
• Manage patient queries and bookings.
• Coordinate stock control for reception and clinic supplies.

Skills

Interpersonal skills

Microsoft Office

CRM platforms

EMR systems

Tools

CRM platforms

EMR software

Job description

JD Healthcare Group is hiring a Clinic Coordinator for Surrey Park Women's Clinic. You will be the front‑of‑house ambassador, handling reception tasks, patient queries and CRM entries while supporting clinic management to keep daily operations smooth and accurate.

The role requires excellent communication, proficiency with MS Office and EMR/CRM systems, and a patient‑centered approach in a fast‑paced healthcare environment.