Onsite AV/VC Technician — Events & End-User Support

AVI-SPL Limited; Langley; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Private Healthcare

Dental Insurance

Employee Assistance & Wellbeing

Mental Health Support

Gym discounts

Increased holiday

Online learning resources

AVIXA membership

Retail discount platform

Cycle to work

Season ticket loans

Referral scheme

Job summary

AVI-SPL is seeking a Cover Technician to provide on-site AV/VC support across client campuses in Langley, UK. You will backfill permanent onsite staff during holidays or sickness and handle setup, operation and maintenance of AV, VC, PA and projection systems.

You'll work closely with a small team or alone, delivering high standards of customer service, and will respond to end-user requests with calm professionalism in fast-paced environments.

Qualifications

• Ability to operate Videoconference hardware (Cisco, Webex, Poly) and troubleshoot audiovisual issues.
• Experience in operating PA, projection and room control/booking systems (Crestron/AMX).
• Intermediate IT knowledge.
• Maturity and customer service excellence with clients at all levels.
• Strong organisational and time-management skills with ability to handle last-minute requests.
• Ability to impart knowledge to less skilled colleagues.
• Adaptability to unfamiliar surroundings.
• Ability to work well in a small team or independently.
• Excellent verbal and written communication skills.

Responsibilities

• Provide AV/VC support on client campus sites and backfill for holidays or sickness.
• Set up, operate and maintain AV/VC equipment across events and meetings.
• Support end users and external clients with AV/VC needs.
• Cross-train with team members to ensure seamless service delivery.

Skills

Videoconference hardware operation

PA/Projection/Room control systems

Intermediate IT knowledge

Customer service excellence

Time management

Knowledge transfer to others

Adaptability

Teamwork and independent work

Verbal and written communication

Tools

Crestron

AMX

Cisco Webex hardware

Job description

AVI-SPL is seeking a Cover Technician to provide on-site AV/VC support across client campuses in Langley, UK. You will backfill permanent onsite staff during holidays or sickness and handle setup, operation and maintenance of AV, VC, PA and projection systems.

You'll work closely with a small team or alone, delivering high standards of customer service, and will respond to end-user requests with calm professionalism in fast-paced environments.