Versatile AV Coverage Technician

AVI-SPL, Inc.; The Crescent; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Private healthcare

Dental insurance

Mental health support

Gym membership discounts

Cycle to work

Season ticket loans

Training resources

AVIXA membership

Job summary

AVI-SPL is seeking an AV Support Technician to provide backfill coverage across client campus sites, handling AV/VC setup, operation and maintenance. The role involves direct interaction with customers and stakeholders, ensuring reliable audiovisual services across events and meetings.

You'll work either as part of a permanent AV team or on a lone site, adapting to varied environments while delivering high-quality support and service excellence.

Qualifications

• Ability to operate Videoconference hardware (Cisco, Webex, Poly etc) and troubleshoot audio/video issues.
• Experience with PA, projection and room control/booking systems (Crestron/AMX etc).
• Intermediate IT knowledge and customer-facing professionalism.
• Maintain excellence in customer service under pressure across seniority levels.
• Strong organizational and time management skills with flexibility for last-minute requests.
• Ability to impart knowledge to colleagues and adapt to new environments.
• Capable of working in a small team or independently on site.
• Excellent verbal and written communication skills.

Responsibilities

• Cover permanently placed onsite staff holidays, sickness and absences.
• Provide basic maintenance support for AV and VC equipment on client sites.
• Support clients, their staff and external clients with AV/VC needs.
• Set up, operate and maintain AV/VC equipment.
• Collaborate with the AV team or work autonomously on a lone site.
• Assist end users as requested by the client.
• Provide event support including PA, VC, projection in various environments.
• Cross-train with team members to ensure seamless delivery of services.
• Handle any admin processing required.

Skills

Videoconference hardware

PA & projection

IT knowledge

Customer service under pressure

Time management

Knowledge sharing

Adaptability

Teamwork / independence

Communication skills

Tools

Crestron

AMX

Cisco Webex

Poly videoconferencing

Job description

AVI-SPL is seeking an AV Support Technician to provide backfill coverage across client campus sites, handling AV/VC setup, operation and maintenance. The role involves direct interaction with customers and stakeholders, ensuring reliable audiovisual services across events and meetings.

You'll work either as part of a permanent AV team or on a lone site, adapting to varied environments while delivering high-quality support and service excellence.