Onsite AV Systems Technician - Live Event Support Pro

AVI-SPL, Inc.; Greater London; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Private Healthcare

Dental Insurance

Wellbeing Support

Gym discounts

Holiday increases with service

Job summary

AVI-SPL is seeking an Onsite Support Technician to partner with customers and teams to provide on-prem AV support at client sites in the Greater London area, delivering a world-class service experience.

The ideal candidate has 5+ years in Audio Visual Production, strong knowledge of Crestron/Extron, and proven ability to work independently, meet deadlines, and travel to sites as required.

Qualifications

• 5+ years' experience in Audio Visual Production or related fields.
• Able to communicate effectively with employees, customers and colleagues.
• Ability to work and think independently and ensuring to meet deadlines.
• Basic computer knowledge.
• Strong understanding of AV signal flow, audio and video codecs, and networking concepts.
• Minimum of a High School Diploma or equivalent.
• Must be flexible to work after hours and weekends when required.
• Strong knowledge of Crestron, Extron, Shure, Yamaha, Polycom, Biamp and various other AV manufacturers.
• Zoom Webinar operational experience.
• Control room operational experience.

Responsibilities

• Setup/breakdown of conference spaces to meet the customers event needs.
• Provide media support for high-profile events, conferences, and presentations; ensure flawless AV execution.
• Perform preventative maintenance task to help maintain customer spaces.
• Provide technical support for AV equipment and systems, including video conferencing systems, LED walls, control systems, audio processors, and digital signage.
• Provide field service support of networked devices.
• Collaborate with internal/external teams in a professional manner reflecting AVI-SPL values.
• Understand and adhere to local safety standards for all site duties.
• Provide job site documentation and end user training as needed.
• Setup and troubleshoot various audio/video/presentation systems.
• Troubleshoot complex AV issues and resolve them efficiently to minimize downtime.
• Travel to various job sites as required.
• Client engagement: respond to inquiries in person, via phone, and email regarding room configurations and AV capabilities; recommend and implement appropriate technology setups.
• Responsible for live seamless switching, graphics and presentation display as well as controlling remote callers via Zoom.

Skills

AV Production

Communication

Independent work

Basic computer skills

AV signal flow

Networking concepts

Crestron

Extron

Shure

Yamaha

Polycom

Biamp

Zoom Webinar

Control room ops

Education

High School Diploma or equivalent

Tools

Crestron

Extron

Shure

Yamaha

Polycom

Biamp

Zoom Webinar

Video Conferencing Systems

Job description

AVI-SPL is seeking an Onsite Support Technician to partner with customers and teams to provide on-prem AV support at client sites in the Greater London area, delivering a world-class service experience.

The ideal candidate has 5+ years in Audio Visual Production, strong knowledge of Crestron/Extron, and proven ability to work independently, meet deadlines, and travel to sites as required.