AV Coverage Technician - On-Site Support & Event Expert

AVI-SPL UK & Ireland; Greater London; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Private Healthcare

Dental Insurance

Wellbeing Support

Mental Health Support

Gym Discounts

Increased Holiday

Online Learning

AVIXA Membership

Discount Platform

Cycle to Work

Season Ticket Loans

Referral Scheme

Job summary

AVI-SPL UK & Ireland is seeking a Cover Technician to provide AV support across client campus sites, backfilling for sick and holiday leave. The role involves high exposure to customers and key stakeholders.

You will cover onsite and possibly travel to various locations, handling setup, operation, and maintenance of AV/VC systems, while collaborating with a small team or working independently.

Qualifications

• Proven experience operating videoconference hardware (Cisco, Webex, Poly).
• Experience in operating PA, projection and room control/booking systems (Crestron/AMX).
• Intermediate IT knowledge.
• Maturity under pressure with strong customer service.
• Excellent organisational and time management skills; flexible with last-minute requests.
• Ability to impart knowledge to others.
• Adaptability to unfamiliar surroundings.
• Works well in a small team or independently.
• Excellent verbal and written communication skills.

Responsibilities

• Covering the permanently placed Onsite Staff holiday, sickness and absence leave.
• Providing basic maintenance support of AV and VC onsite for client sites.
• Provide AV/VC support to our clients, their staff and external clients.
• Set up, operate and maintain AV/VC equipment.
• Adaptable to working as part of a permanent based AV team or lone site.
• Support end users as requested by the Client.
• Event support including setup and operation of PA systems, VC System, projection systems, etc.
• Cross-trains with other team members to ensure seamless delivery of services.
• Any admin processing that may be required.

Skills

Videoconference hardware operation

PA/projection/room control systems

Intermediate IT knowledge

Customer service under pressure

Organisational & time management

Knowledge transfer/teaching

Adaptability to unfamiliar settings

Teamwork or independent work

Verbal and written communication

Tools

Cisco Webex

Poly videoconferencing

Crestron

AMX

Job description

AVI-SPL UK & Ireland is seeking a Cover Technician to provide AV support across client campus sites, backfilling for sick and holiday leave. The role involves high exposure to customers and key stakeholders.

You will cover onsite and possibly travel to various locations, handling setup, operation, and maintenance of AV/VC systems, while collaborating with a small team or working independently.