Audio Visual Technician

AVI-SPL Limited; Langley; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Private Healthcare

Dental Insurance

Employee Assistance & Wellbeing

Mental Health Support

Gym discounts

Increased holiday

Online learning resources

AVIXA membership

Retail discount platform

Cycle to work

Season ticket loans

Referral scheme

Job summary

AVI-SPL is seeking a Cover Technician to provide on-site AV/VC support across client campuses in Langley, UK. You will backfill permanent onsite staff during holidays or sickness and handle setup, operation and maintenance of AV, VC, PA and projection systems.

You'll work closely with a small team or alone, delivering high standards of customer service, and will respond to end-user requests with calm professionalism in fast-paced environments.

Qualifications

• Ability to operate Videoconference hardware (Cisco, Webex, Poly) and troubleshoot audiovisual issues.
• Experience in operating PA, projection and room control/booking systems (Crestron/AMX).
• Intermediate IT knowledge.
• Maturity and customer service excellence with clients at all levels.
• Strong organisational and time-management skills with ability to handle last-minute requests.
• Ability to impart knowledge to less skilled colleagues.
• Adaptability to unfamiliar surroundings.
• Ability to work well in a small team or independently.
• Excellent verbal and written communication skills.

Responsibilities

• Provide AV/VC support on client campus sites and backfill for holidays or sickness.
• Set up, operate and maintain AV/VC equipment across events and meetings.
• Support end users and external clients with AV/VC needs.
• Cross-train with team members to ensure seamless service delivery.

Skills

Videoconference hardware operation

PA/Projection/Room control systems

Intermediate IT knowledge

Customer service excellence

Time management

Knowledge transfer to others

Adaptability

Teamwork and independent work

Verbal and written communication

Tools

Crestron

AMX

Cisco Webex hardware

Job description

leave.Supporting the requirements of the client site in which placed with by providing basic maintenance support of Audio Visual and Video Conferencing equipment and systems onsite. Provide AV/VC support to our clients, their staff and external clients. Set up, operate and maintain AV/VC equipment. Adaptable to working as part of a permanent based AV team or working on a lone site independently. Supporting end users as requested by the Client. Event support including set up and operation of PA systems, VC System, projection systems etc. This could be in small Event environments or full auditorium setups. Cross-trains with other members of the team to ensure a seamless delivery of services and support to our clients. Any admin processing that may be required.

Items to Consider:

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. This position will work on customer sites and may deal with a construction site type of work environment.

WHAT WE'RE LOOKING FOR

• Must-Haves: Ability to operate Videoconference hardware (Cisco, Webex, Poly etc) and to troubleshoot any potential issues relating to audio feedback, no video etc.
• Proven experience in operating PA, projection and room control/booking systems (Crestron/AMX etc)
• Intermediate IT knowledge.
• Maturity, especially when under pressure and being able to maintain excellence in Customer Service with clients of all seniority levels.
• Excellent organisational and time management skills. The nature of this role involves last minute requests and as such, flexibility is also a key attribute.
• Ability to impart knowledge to those less skilled.
• Adaptability to work in unfamiliar surroundings.
• To work well as part of a small team or on your own.
• Excellent verbal and written communication skills.

WHY YOU'LL LIKE WORKING HERE

As we have already mentioned, AVI-SPL are the global leaders when

WHO WE ARE

AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organisations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a strong team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU'LL DO

The Cover Technicians primary function is to provide AV Support across various client campus sites providing backfill coverage for sick and holiday leave. The position involves a high degree of exposure to our customers and key client stakeholders.

Day-To-Day Responsibilities:

The Cover Technicians responsibilities include but are not limited to: Covering the permanently placed Onsite Staff holiday, sickness and absence

Along with this we also offer:

• Private Healthcare with VitalityDental InsuranceAccess to Employee Assistance and Wellbeing SupportMental Health Support through the aboveAccess to discounted Gym membershipsIncreased holiday with serviceAccess to numerous online learning resourcesAVIXA membership for industry learningAccess to online retail discount platformDiscounted products through our recognised partnersCycle to work schemeSeason ticket loansGenerous Referral scheme

It comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability.

Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business.

So, if you are feeling undervalued, stuck in a rut or just looking at furthering your career,

AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status.