Onsite Administrator – Facilities & Helpdesk (Benbecula)

QinetiQ; Scotland; On-site; GBP 25,000 - 28,000; Full time

Job summary

QinetiQ is seeking an Administrator at the Benbecula site to support the UK Estates Delivery team in delivering high-quality property operations services. You will handle helpdesk tasks through MMS (SAP), create and manage work orders, and respond to customer inquiries by phone or email.

The role is 37 hours per week, full-time, onsite at Benbecula with flexible hours. A Level 3 NVQ in Business Administration or relevant experience is preferred, along with proficiency in Microsoft Office and IT

Qualifications

• Ability to communicate confidently with a range of people.
• Ability to work within procedures with limited supervision and guidance.
• Good organisational skills with the ability to multi-task.
• Able to demonstrate a working knowledge of Microsoft Office and other IT applications.

Responsibilities

• Provide helpdesk support, processing work requests via MMS (SAP).
• Build valid work orders from MMS notifications and assign to appropriate person.
• Administer maintenance work orders.
• Respond to customer enquiries by telephone or email and update MMS with progress.
• Filing and archiving of all work orders and related paperwork; ensure closure per policy and attach contractor certifications.

Skills

Communication

Organization

Education

Level 3 NVQ in Business Administration

Tools

Microsoft Office

Job description

QinetiQ is seeking an Administrator at the Benbecula site to support the UK Estates Delivery team in delivering high-quality property operations services. You will handle helpdesk tasks through MMS (SAP), create and manage work orders, and respond to customer inquiries by phone or email.

The role is 37 hours per week, full-time, onsite at Benbecula with flexible hours. A Level 3 NVQ in Business Administration or relevant experience is preferred, along with proficiency in Microsoft Office and IT