Onsite Account Servicing Supervisor – Clark

Travel + Leisure Co.; Greater London; On-site; GBP 7,100 - 11,000; Full time

Job summary

Travel + Leisure Co. is seeking an Account Servicing Supervisor to lead on-site operations for Clark-based teams. The role partners with U.S.-based managers and directors to ensure operational excellence, employee engagement, and consistent execution across multiple teams.

The position requires at least 2 years of supervisory experience in a related environment, strong communication skills, and proficiency in Microsoft Office. The role is onsite with a graveyard shift in Clark, Pampanga.

Qualifications

• Minimum 2 years of supervisory experience in operations or customer service.
• Proven coaching and performance management skills.
• Strong communication and relationship-building abilities.
• Ability to work in a matrixed, cross-functional environment.
• Proficiency with Microsoft Office applications (Outlook, Teams, Excel, Word, PowerPoint).

Responsibilities

• Lead and develop on-site teams with coaching, recognition, and accountability.
• Serve as primary on-site leadership resource for Clark-based teams.
• Support onboarding, workforce management, attendance, and coordination.
• Collaborate with HR, IT, Facilities, Security and business leaders.
• Address escalated issues and drive process improvements.
• Foster employee engagement through programs and team-building.

Skills

Leadership

Coaching

Communication

Cross-functional

Problem solving

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Travel + Leisure Co. is seeking an Account Servicing Supervisor to lead on-site operations for Clark-based teams. The role partners with U.S.-based managers and directors to ensure operational excellence, employee engagement, and consistent execution across multiple teams.

The position requires at least 2 years of supervisory experience in a related environment, strong communication skills, and proficiency in Microsoft Office. The role is onsite with a graveyard shift in Clark, Pampanga.