Online Technical Sales Advisor

Harvey Beric Associates; Burton upon Trent; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Harvey Beric Associates is looking for an Online Technical Sales Advisor to join our growing home improvement team. The role is hybrid/remote and involves pre-qualified homeowners across the UK via scheduled 1-to-1 video consultations, guiding them through measurements, options and purchases. You will combine consultative sales with technical know-how, provide product advice, review images for issues, and build strong relationships to secure sales in a demanding but rewarding environment.

Qualifications

• Experience in consultative or technical sales is required.
• Background in home improvement, kitchens/bathrooms, or high-value retail preferred.
• Ability to explain technical information clearly and engage customers over video.

Responsibilities

• Conduct 30-minute video consultations with customers.
• Provide technical and product advice.
• Review measurements and images for potential issues.
• Recommend designs and solutions.
• Build relationships and secure sales.
• Maintain a professional, engaging customer experience.

Skills

Consultative sales

Technical sales

Home improvement

Kitchen & bathroom design

Fitted furniture

Video selling

Customer service

Spatial awareness

Communication skills

Job description

Online Technical Sales Advisor

Location: Hybrid / Remote

Training: DE13 Area

We are recruiting for an Online Technical Sales Advisor to join a growing specialist home improvement business.

This is a consultative sales role, working with pre-qualified homeowners across the UK via scheduled 1-to-1 video consultations. You will help customers understand their options, guide them through measurements and photographs, recommend suitable solutions and support them through to purchase.

The Role

• Conduct 30-minute video consultations with customers.
• Provide technical and product advice.
• Review customer measurements and images to identify potential issues.
• Recommend suitable designs and solutions.
• Build strong customer relationships and secure sales.
• Provide a professional, engaging experience throughout.

About You

We are looking for someone with experience in consultative sales, technical sales, home improvement, design, fitted furniture, kitchens/bathrooms, or high-value retail.

You will need:

• Excellent communication and customer service skills.
• Confidence presenting and selling via video.
• Strong attention to detail and spatial awareness.
• A consultative, low-pressure approach to sales.
• The ability to explain technical information clearly.
• A professional home-working environment.

This is an excellent opportunity for someone who enjoys sales but wants a more consultative, technical and customer-focused role.

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