Online Sales Manager

jobs24.co.uk; Ambleside; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a dynamic leader to spearhead their online sales operations. This role involves building and managing a high-performing online sales team, establishing new income streams, and ensuring the effective day-to-day running of e-commerce platforms. You will collaborate with various teams to enhance online visibility and sales while maintaining high standards of customer service. If you have a passion for e-commerce and a knack for team leadership, this opportunity offers a chance to make a significant impact in a caring organization dedicated to supporting local communities.

Qualifications

• Experience with eBay and online retail platforms is essential.
• Strong leadership and team management skills are required.

Responsibilities

• Lead the online sales team to maximize profits and manage daily operations.
• Develop efficient procedures and systems for online sales.

Skills

eBay experience

team management

sales analysis

customer service

attention to detail

planning and organizing

ability to work under pressure

logical and analytical approach

initiative

Education

Good standard of education

Tools

Thriftify

Shopiago

Job description

To lead and develop St Luke's online sales operations, maximising revenue through various e-commerce platforms and building a strong online sales team.

1. Build and lead the online sales team to maximise online sales profits by setting and maintaining high standards of online listings, stock control, and customer/donor care while containing operating costs.
2. Manage and develop the Online Sales team - both staff and volunteers.
3. Establish new income streams via different online selling platforms.
4. Work closely with the Operations & E-commerce Manager and DC Manager to ensure effective day-to-day running of the business.
5. Develop efficient procedures and systems and provide clear operating guidelines to staff and volunteers.
6. Collaborate with the Hospice's Communications team to influence content on company websites and social media to drive sales and awareness of our online offering.
7. Manage online team staff recruitment, induction, and training programmes in conjunction with the Operations and E-commerce Manager & HR.
8. Develop volunteer recruitment and training in conjunction with shop-based staff and the Retail Volunteering Development Manager.
9. Ensure the implementation of weekly reporting through Key Performance Indicators (KPIs) to aid in the management and support of the online operation.
10. Contribute to forward planning and online sales development.
11. Monitor and respond to market conditions, tailoring stock mix to opportunities and competitor activity.
12. Seek and develop innovative new online trading and business opportunities to increase income.
13. Ensure all orders are confirmed and customers are communicated with effectively.
14. Ensure posting and packaging are done on time.
15. Maintain familiarity with eBay's policies.
16. Perform regular analysis of key competitors.
17. Ensure consistent standards across all online areas.
18. Promote Gift Aid where appropriate.
19. Carry out any other duties or general tasks as may reasonably be required within the scope, spirit, and purpose of the job, the title of the post, and its grading, as requested by the Line Manager or their higher level of authority.

Essential:

1. Experience with eBay and other selling and buying platforms.
2. Experience in pricing and listing retail products online.
3. Ability to understand and analyse sales figures.
4. Ability to manage and lead a team.
5. Accuracy and attention to detail.
6. Ability to work to tight deadlines.
7. Logical and analytical approach to work.
8. Planning and organising skills.
9. Strong commitment to customer service.
10. Imagination and initiative.
11. Ability to work with minimum supervision.
12. Ability to implement change effectively.
13. A good standard of education including numeracy and IT skills.

Desirable:

1. Social media knowledge.
2. Knowledge of Thriftify and Shopiago or any other multichannel selling platform.
3. Previous experience in the Charity sector.

St Luke's Hospice - Caring for Harrow and Brent

St Luke's Hospice cares for people approaching the end of their life in Harrow and Brent. We aim to give the people we care for the best possible quality of life, each and every day. Supporting local people and their families is at the heart of what we do - focusing on what matters the most to them is at the centre of our care.

The care we give is free of charge, available to all, and respects the cultures, religions, and beliefs in our richly diverse community. Our care is given with compassion and dignity and involves not just looking after the patient, but also includes supporting the people closest to them. We receive around 40% of our funding from the NHS and the rest is raised from the amazing generosity of the organisations and people who make our care possible. Our local community is a vital partner in our care, kindly supporting us through their donations and fundraising alongside the dedication of over 800 incredible volunteers who freely give us their time to support the best possible end-of-life care for local people.