Online Sales Assistant

NHS; Pontefract; On-site; GBP 24,000; Part time

Job summary

A charitable hospice in Pontefract is seeking part-time Online Sales Assistants to manage online sales on platforms like eBay. The role involves researching, photographing, and dispatching items while providing excellent customer service. Ideal candidates will have experience in online retail, strong attention to detail, and excellent communication skills. This position offers training and development opportunities while contributing to vital hospice services in the community.

Benefits

27 days annual leave plus bank holidays

Enhanced sick pay and contributory pension scheme

Employee Assistance Programme for staff well-being

Discounted meals during working hours

Discounted local gym memberships

Ongoing training and career development opportunities

Annual salary review

Qualifications

• Experience in pricing and listing retail products online.
• Ability to work under pressure and meet deadlines.
• Logical and analytical approach to work.

Responsibilities

• Researching, photographing, listing, selling and dispatching items.
• Delivering excellent customer service to meet digital sales targets.

Skills

Experience with eBay and other selling platforms

Excellent customer service

Attention to detail

Organizational skills

Strong communication skills

Education

Good standard of education with excellent numeracy and literacy skills

Job description

Job Summary

To list items on eBay and other online platforms and ensure prompt and safe dispatch. To maximise profit to support the operation of the Hospice, the Online Sales Assistant will be responsible for delivering digital sales targets, and working alongside a team of both paid staff and volunteers.

Main Duties

Working alongside paid staff and volunteers, you will be responsible for researching, photographing, listing, selling and dispatching items efficiently while delivering excellent customer service and meeting digital sales targets.

About The Prince of Wales Hospice

We provide specialist palliative care in a supportive and respectful environment. Our 14‑bed inpatient unit, located just minutes from Junction 32 of the M62 in Pontefract, also offers outpatient and community services, including a successful Lymphoedema clinic.

Job Details

Posted: 18 December 2025

Pay scheme: Other

Salary: £23,950 a year (Full‑time Equivalent)

Contract: Permanent

Hours: 22.5 hours per week (part‑time)

Reference number: CB1463141PonOSA

Location: Halfpenny Lane, Pontefract, West Yorkshire, WF8 4BG

Job Responsibilities

We are seeking two part‑time motivated and detail‑focused Online Sales Assistants to support the growth of our online retail income. This role plays a vital part in maximising the value of donated items through online platforms such as eBay, helping to fund vital Hospice care and services.

To succeed in this role, you will:

• Have experience selling on online platforms such as eBay, with strong pricing and listing skills.
• Show excellent attention to detail and accuracy when handling stock, data and orders.
• Be organised and able to work to deadlines in a target‑driven environment.
• Deliver high‑quality customer service with clear and professional communication.
• Use IT systems confidently, with good numeracy and literacy skills.
• Work well with colleagues and volunteers, adapting to changing priorities.

Why You’ll Love Working With Us

In our most recent staff survey:

• All of our staff felt they make a real difference and are proud to work for the Hospice.
• 97% of employees said they enjoy working with our team.

You’ll become part of a passionate team helping raise vital funds to support patients and families across our community. We offer training, support, and a chance to develop your retail career while making a real difference.

Benefits

• 27 days annual leave plus bank holidays (pro‑rata).
• Enhanced sick pay and contributory pension scheme.
• Staff wellbeing support, including Employee Assistance Programme.
• Eligibility for Blue Light Card discounts.
• Discounted on‑site meals during working hours (at the Hospice only).
• Discounted local gym memberships.
• Ongoing training and career development opportunities.
• Annual salary review.

Contact

Email: [e-mail]

Phone: [phone]

Closing Date

Sunday 11th January 2026 at 11:59 pm (applications may close earlier).

Person Specification

Experience & Skills

Essential

• Experience with eBay and other selling and buying platforms.
• Experience in pricing and listing retail products online.
• Understanding of current, relevant retail legislation.
• Excellent customer service and communication skills.
• Accuracy and attention to detail.
• Ability to work to tight deadlines.
• Logical and analytical approach to work.
• Planning and organising skills.
• Ability to implement change effectively.

Desirable

• Experience in working with volunteers.
• Previous experience in the Charity sector.

Knowledge

Essential

• Social media knowledge.
• Commercial awareness and awareness of trends.
• Ability to safely undertake manual handling operations.

Desirable

• Knowledge of Thriftify and Shopiago or any other multichannel selling platform.

Qualifications / Training

Essential

• Good standard of education with excellent numeracy and literacy skills.
• Willingness to undertake relevant training.

Personal Attributes

Essential

• Able to prioritise and organise workload under pressure and with conflicting priorities.
• Able to work in a target‑driven environment, with a proven track record of meeting sales targets.
• Able to respect confidentiality.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Employer Details

Employer name: The Prince Of Wales Hospice

Address: Halfpenny Lane, Pontefract, West Yorkshire, WF8 4BG

Website: https://www.pwh.org.uk/