Online Operations Manager: Lead Pick, Pack & Deliver

Morrisons; Tees Valley; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Generous holiday entitlement

Discretionary bonus scheme

15% discount in our supermarkets and

Additional 10% discount card for a 1

Genuine career progression and develop

Subsidised in-store cafe or shop floor

Free parking

Competitive pension and life assurance

Healthcare / Wellbeing benefits incl.

'MyPerks' with discounts at high st

Optional payroll charity donations

Family-friendly policies including 26w

Job summary

Morrisons Online is seeking an Online Manager to lead a flexible, engaged team responsible for picking, packing and delivering orders to customers’ doors. You will report to the Store Manager, demonstrating a hands‑on leadership style to ensure accuracy, on‑time readiness and high standards across shifts.

You will drive order accuracy, staff development, and resource planning, while partnering with other store departments to maintain smooth operations and sustained customer satisfaction.

Qualifications

• Proven track record in leading teams and delivering customer service.
• Strong focus on order accuracy, food safety, and delivery standards.
• Experience in staffing, scheduling, and performance management.

Responsibilities

• Inspire your team to deliver exceptional service and review customer feedback.
• Plan department scheduling, training and performance.
• Hit department targets by building a high‑performing environment.
• Coordinate resources and maintain strong relationships with other store departments.

Skills

Customer service

Team leadership

People management

Job description

Morrisons Online is seeking an Online Manager to lead a flexible, engaged team responsible for picking, packing and delivering orders to customers’ doors. You will report to the Store Manager, demonstrating a hands‑on leadership style to ensure accuracy, on‑time readiness and high standards across shifts.

You will drive order accuracy, staff development, and resource planning, while partnering with other store departments to maintain smooth operations and sustained customer satisfaction.