Online Fulfillment & Delivery Operations Lead

Retail; Kendal; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Holiday entitlement

Pension matching

Share scheme

Wellbeing support

Cycle to Work

Gym membership offers

Job summary

Sainsbury's is seeking an online manager to lead an in-store online delivery and picking team, ensuring a seamless shopping experience for online and in-store customers. You will coach shoppers and drivers, manage performance, and coordinate with store leadership to optimise operations.

The role involves early-morning shifts (04:00–08:00) and accountability for service quality, safety, and KPI delivery, with a strong emphasis on customer service excellence.

Qualifications

• Proven track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience leading a team in a fast-paced, customer-facing environment with motivation and performance drive.
• Operational leadership with responsibility for store operations in absence of senior managers.
• Record of meeting or exceeding KPIs across sales, availability, customer satisfaction or colleague engagement.
• Experience managing employee relations issues, including performance and absence management.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service.
• Be a visible leader, coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
• Collaborate with other managers to ensure the success of shopping experience of the overall store.
• People management including performance management, disciplinaries, scheduling and pay accuracy.

Skills

Line management

Customer service coaching

KPI delivery

Disciplinaries handling

Operational leadership

Job description

Sainsbury's is seeking an online manager to lead an in-store online delivery and picking team, ensuring a seamless shopping experience for online and in-store customers. You will coach shoppers and drivers, manage performance, and coordinate with store leadership to optimise operations.

The role involves early-morning shifts (04:00–08:00) and accountability for service quality, safety, and KPI delivery, with a strong emphasis on customer service excellence.