Online Operations Lead | Coach a High-Impact Team

Morrisons; Glasgow; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Generous holiday entitlement

Discounts in Morrisons stores

Subsidised in-store cafe or shop floor

Free parking

Pension and life assurance

Healthcare / Wellbeing benefits

Career progression opportunities

Job summary

Morrisons is seeking an Online Team Leader in Glasgow to lead and coordinate a team ensuring orders are picked, packed and ready on time. You’ll coach colleagues, streamline processes, and build cross-functional relationships to maintain high customer service levels.

You’ll drive performance, analyse department data with the Online Manager, and keep operations safe and compliant while managing workload in a fast-paced online environment.

Qualifications

• Experience leading online order operations and coaching teams.
• Ability to build cross-functional relationships across the store.
• Strong focus on customer service and continuous improvement.

Responsibilities

• Lead team to ensure orders are picked, packed and ready on time.
• Coach team and streamline processes.
• Analyse department data with Online Manager to identify opportunities.
• Ensure safety, compliance, and store policies are followed.

Skills

Team leadership

Coaching

Operational knowledge

Customer service

Job description

Morrisons is seeking an Online Team Leader in Glasgow to lead and coordinate a team ensuring orders are picked, packed and ready on time. You’ll coach colleagues, streamline processes, and build cross-functional relationships to maintain high customer service levels.

You’ll drive performance, analyse department data with the Online Manager, and keep operations safe and compliant while managing workload in a fast-paced online environment.