Online Team Leader: Fast, Customer-First Fulfillment

Morrisons; Camden Town; Vor Ort; GBP 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Holiday entitlement

Staff discount 15%

Friend/family discount card

Career progression

In-store cafe

Free parking

Pension & life assurance

Healthcare benefits

MyPerks discounts

Payroll charity donations

Family-friendly policies

Zusammenfassung

Morrisons is seeking an Online Team Leader to guide our team responsible for picking, packing and ready-to-deliver orders. You will coach colleagues, streamline processes, and strengthen cross-functional links across the store to sustain high customer service levels.

You will analyse performance data with the Online Manager to reduce substitutions, speed up workflows, and uphold department standards, safety, and compliance in a fast-paced environment.

Qualifikationen

• Experience leading online order operations and coaching teams to meet strict deadlines.
• Ability to build cross-functional relationships with store teams.
• Strong planning and workload management to keep picking/despatch on schedule.
• Commitment to high standards, safety, and regulatory compliance.

Aufgaben

• Lead and coordinate the online order picking, packing and dispatch activities.
• Coach and develop team members to improve performance and customer service.
• Monitor data with the Online Manager to identify improvements and efficiencies.
• Ensure operations comply with store policies and legal obligations.

Kenntnisse

Team leadership

Coaching

Analytical skills

Customer service focus

Planning & organisation

Jobbeschreibung

Morrisons is seeking an Online Team Leader to guide our team responsible for picking, packing and ready-to-deliver orders. You will coach colleagues, streamline processes, and strengthen cross-functional links across the store to sustain high customer service levels.

You will analyse performance data with the Online Manager to reduce substitutions, speed up workflows, and uphold department standards, safety, and compliance in a fast-paced environment.