Online Grocery Fulfillment Specialist

Retail; Bicester; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Nightshift premium

Discount card

Free food and hot drinks

Generous holiday entitlement

Pension matching

Sainsbury’s share schemes

Shopping discounts

Wellbeing support

Job summary

Sainsbury’s Online Assistant role in the UK is a fast-paced, customer-focused position. You’ll start early, plan efficient routes with a handheld device, and prepare orders for home delivery or substitutions when items are out of stock.

You’ll answer queries, load vans, and actively help customers, while building product knowledge to improve recommendations. Our teams enjoy market-leading benefits such as nightshift premiums, staff discounts, free food and drinks, pension matching, and generous

Qualifications

• Willingness to start early and work in a fast-paced environment.
• Friendly, welcoming attitude with enthusiasm for helping customers.
• Able to learn new digital tools and adapt to changing tasks.

Responsibilities

• Picking and selecting best quality products for online orders, with substitutions when needed.
• Using a handheld device to plan routes, pick items, and manage time.
• Processing orders, handling customer queries, and helping load vans for Home Delivery.
• Providing excellent customer service and proactively assisting shoppers.
• Gaining product knowledge to offer informed recommendations.
• Working flexibility across the store as required.

Skills

Customer service

Team player

Flexible hours

Attention to detail

Problem solving

Job description

Sainsbury’s Online Assistant role in the UK is a fast-paced, customer-focused position. You’ll start early, plan efficient routes with a handheld device, and prepare orders for home delivery or substitutions when items are out of stock.

You’ll answer queries, load vans, and actively help customers, while building product knowledge to improve recommendations. Our teams enjoy market-leading benefits such as nightshift premiums, staff discounts, free food and drinks, pension matching, and generous