Online Grocery Assistant | Early Shifts & Customer Support

Retail

Ipswich

On-site

GBP 18,000 - 22,000

Part time

14 days+

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Benefits offered by this job

Nightshift premium

Discount card

Free food and drinks

Holiday entitlement

Pension matching

Share schemes

Shopping discounts

Wellbeing support

Job summary

Sainsbury’s Online Assistant role in Ipswich supports online orders and home deliveries. You’ll pick items, offer substitutions when stock is low, and help load vans for delivery drivers. The role combines customer service with product knowledge in a fast-paced environment.

Shifts start early in the morning, requiring flexibility and enthusiasm. The store offers nightshift premiums, a discount card, pension contributions, and wellbeing support as part of its benefits package.

Qualifications

Excellent customer service skills and a friendly, helpful attitude.
Strong attention to detail in a fast-paced environment.
Ability to work well within a team and take initiative when needed.
Flexible and adaptable to changing shifts and duties.

Responsibilities

Pick and select quality products for online orders and substitutions when items are out of stock.
Follow a planned route and time targets using a handheld device.
Process online orders, answer customer queries and help load vans for Home Delivery Drivers.
Provide excellent customer service, answer questions, and assist customers with enthusiasm.
Build product knowledge to make confident recommendations and help customers.