Online Assistant

HR Duo, Ltd.; Bagshot; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free onsite parking

Staff discount 15% (20% after 5 years)

Training and development

Recognition and rewards platform

29 days holiday (incl bank holidays)

Job summary

Longacres Garden Centre is seeking an organised Online Assistant to join the Online Warehouse team in Bagshot. You will pick, pack and ship online orders, maintain stock records and support admin tasks in a busy environment.

We offer 37.5 hours per week, Monday to Friday with a rota’d day off and alternate weekends, plus benefits such as staff discount and parking. Join a family-run business with strong values and opportunities for development.

Qualifications

• Previous experience within the warehouse industry.
• Basic computer literacy to manage orders and stock.
• Willingness to learn and develop in a team environment.

Responsibilities

• Process customer orders efficiently and accurately, keeping KPI targets in mind.
• Pick, pack and ship products, ensuring accuracy and no damage.
• Maintain accurate stock records and book in deliveries to the warehouse.
• Load and unload deliveries; operate forklifts or similar equipment if licensed or trained.
• Perform general admin tasks within the department and support other teams as required.
• Adhere to health and safety policies and communicate effectively with supervisors.

Skills

Dependable

Punctual

Work under pressure

Interpersonal skills

Customer service

Basic computer literacy

Willing to learn

Attention to detail

Warehouse experience

Job description

Are you an organised and enthusiastic person looking to work in a new warehouse environment?

Join a thriving Garden Centre as a member of our hard-working Online Department! We are looking for a new Online Assistant to work in our Online Warehouse aiding in the picking and packing of our customers online orders, keeping up with KPI’s while working in a team to ensure everything is packed efficiently and in good time. Along with aiding in the day-to-day general administrative tasks within the department.

Longacres Garden Centre aims to be the destination of choice for garden enthusiasts, offering exceptional service and high-quality products at competitive prices. Established in 1979 as a family-run business, Longacres has grown to include six stores across the South East of England, employing over 700 staff in 2026. As a growing company, we provide ample opportunities for personal development and learning within a supportive, inclusive, and friendly team environment. We are deeply committed to our loyal customers, delivering high quality products while maintaining affordability. Guided by our core values - trust and integrity, family, teamwork, accountability, and retail excellence - we strive to continuously enhance the customer experience and foster lasting relationships.

• Free onsite parking
• 15% Staff discount (Increase to 20% after 5 years of service)
• Training and development with opportunities to forge a career with us
• Recognition and rewards platform
• Holiday entitlement of 29 days, including bank holidays

Store: Bagshot

Department: Online Warehouse

Contract: Full time

Includes: Monday to Friday with a rota’d day off each week and alternate weekends

Hours: 37.5 hours per week

Key Responsibilities and Duties

• Process customer orders efficiently and accurately, keeping up with KPI’s.
• Pick, pack, and ship products, ensuring all items are correct and undamaged.
• Maintain accurate stock records.
• Book in deliveries to the warehouse and check goods against orders.
• Load and unload deliveries, ensuring all stock is handled correctly and safely.
• Safely operate forklifts and other powered warehouse equipment where licensed or trained.
• Handle and lift heavy items at various stages of the picking/packing process.
• Perform general administrative tasks.
• Support other departments as required.
• Adhere to strict health and safety policies and regulations.
• Communicate effectively with supervisors and colleagues.

Key Skills and Competencies

• Dependable and punctual, and responsible.
• Ability to work under pressure.
• Strong interpersonal and customer service skills.
• Basic computer literacy.
• You are willing to develop and learn.
• Good attention to detail.
• Previous experience within the warehouse industry.

Additional Information

Number of positions: 1

Contact:

Name: Recruitment Team

Phone: [phone]

You have the right to lodge a complaint with us via Longacres as well as the Information Commissioner's Office (ICO) if you believe we have not complied with the requirements of the UK GDPR or Data Protection Act 2018 in relation to your personal data. If you have any concerns about the way your personal data has been processed, please let us know in the first instance. We will acknowledge your complaint within 30 days, investigate any issues you have raised while keeping you informed of progress, and advise you of the outcome without undue delay.