One Stop - Customer Service Assistant

Tesco; York; On-site; GBP 20,000 - 25,000; Part time

Job summary

Join a leading company as a Customer Service Assistant at One Stop, a subsidiary of Tesco. In this role, you will provide exceptional service in a dynamic retail environment. Your responsibilities include assisting customers, maintaining store appearance, and ensuring safety protocols. Flexible working arrangements are available to accommodate individual needs.

Qualifications

• Experience in a fast-paced retail environment.
• Ability to provide excellent customer service.

Responsibilities

• Serving customers with passion and pride.
• Maintaining a clean and organized store environment.
• Potentially running the shift in the absence of the Shift Leader.

Skills

Customer Service

Safety Training

Teamwork

Job description

Join to apply for the One Stop - Customer Service Assistant role at Tesco

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing great natural service.
• Encouraging customer feedback through the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing safety training to ensure safe working conditions.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of the Shift Leader and Store Manager.
• Following all training to ensure safety and compliance.

If this store has a Post Office Local, duties will include post office operations, requiring a background check. Failure to pass this check will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to suit individual needs, including part-time, job shares, phased retirement, and more. Discuss your preferences during the application process.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier