One Stop - Customer Service Assistant

TN United Kingdom; Kingston upon Hull; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is seeking a Customer Service Assistant to join their dynamic team in Kingston upon Hull. This role involves providing exceptional service in a fast-paced retail environment, where your contributions directly impact customer satisfaction and store performance. You will engage with customers, manage store operations, and ensure a welcoming atmosphere. With flexible working options and numerous benefits, this is a fantastic opportunity for individuals eager to make a difference in their community while developing their skills in a supportive environment.

Benefits

10% discount in One Stop

Additional Tesco discounts and benefits

Insurance, healthcare, and savings schemes

Flexible working options

Qualifications

• Excellent customer service skills with a passion for helping others.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Serve customers with passion and pride, providing great natural service.
• Keep the store clean, tidy, and organized, ensuring aisles are clear.
• Respond promptly to assistance calls on self-service checkouts.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Education

High School Diploma

Job description

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One Stop - Customer Service Assistant, Kingston upon Hull

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Client:

One Stop

Location:

Kingston upon Hull, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

6ceffb6b3f68

Job Views:

2

Posted:

07.05.2025

Expiry Date:

21.06.2025

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Job Description:

One Stop • Hull • Apply by 04-Jun-2025

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations by providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will remain a safe place to work and shop.

You will be Responsible For

1. Serving customers with passion and pride, providing great natural service.
2. Encouraging customers to give feedback via the ‘have your say’ survey.
3. Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
4. Applying training to ensure safe working practices.
5. Participating in seasonal, community, and charity events to create an inclusive atmosphere.
6. Understanding store performance and contributing to profit delivery.
7. Living our values, making everyone feel welcome, and following policies.
8. Clocking in and out accurately for correct payment.
9. Following security procedures and wearing safety equipment to keep everyone safe.
10. Following the 'think 25' policy when serving age-restricted products.
11. Responding promptly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
12. Keeping the store clean, tidy, and organized, ensuring aisles are clear.
13. Possibly managing the shift in absence of supervisors.
14. Following all training to ensure safety and legality.
15. If applicable, handling Post Office operations, including passing necessary background checks.

Flexible Working

We support flexible working arrangements to suit individual needs. Discuss your preferences during the application process.

Core Purpose

Serving our customers, communities, and the planet better every day.

Values

• Customers are at the heart of everything we do

• We treat each other with respect

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, vending, and financial services. We are part of Tesco, with stores supported from three distribution centers.

Please Note

Applicants must be above the school leaver’s age. Check your local school leaver age for eligibility.

Benefits include:

• 10% discount in One Stop
• Additional Tesco discounts and benefits
• Insurance, healthcare, and savings schemes
• Flexible working options