One Stop - Customer Service Assistant

Tesco; Lincoln; On-site; GBP 18,000 - 24,000; Full time

Job summary

Join a leading retail convenience business as a Customer Service Assistant. You will be pivotal in delivering exceptional service, maintaining store standards, and supporting various store operations. Enjoy flexible working arrangements and numerous employee benefits, including discounts and health plans.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing

Discounted eye care through Vision Express

Discounts at Tesco Pharmacy

Flexible working options

Qualifications

• Experience in a retail environment preferred.
• Ability to handle customer feedback effectively.

Responsibilities

• Providing excellent customer service and maintaining store appearance.
• Stocking shelves and processing payments.
• Participating in community and charity events.

Skills

Customer Service

Teamwork

Safety Compliance

Job description

Join to apply for the One Stop - Customer Service Assistant role at Tesco

1 week ago Be among the first 25 applicants

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

1. Serving customers with passion and pride, providing natural, great service.
2. Encouraging customers to give feedback via the ‘have your say’ survey.
3. Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
4. Practicing all safety training to ensure safe working conditions.
5. Participating in seasonal, community, and charity events to create an inclusive atmosphere.
6. Understanding store performance and your role in delivering profit.
7. Living our values, making everyone feel welcome, and following policies.
8. Clocking in and out at shift start and end for accurate pay.
9. Following security procedures and wearing safety equipment to keep everyone safe.
10. Following the think 25 policy when serving age-restricted products.
11. Responding quickly to assistance calls or interventions, explaining actions to customers.
12. Maintaining a clean, tidy, and organized store environment.
13. Possibly running shifts in the absence of your Shift Leader or Store Manager.
14. Following all training to ensure safety and legal compliance.
15. If applicable, duties include the operation of the Post Office, requiring background checks for financial and criminal records; failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to suit individual needs, whether starting your career, caring responsibilities, nearing retirement, or other life circumstances. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including Post Office, vending, and more.

As a subsidiary of Tesco since 2003, we operate independently with support from three distribution centers in Brownhills, Nursling, and Wakefield.

We are proud to be accredited as a Disability Leader Level 3 and committed to an inclusive, accessible recruitment process. For support details, click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, click here.

Benefits include

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-week pay weekends) *
• 20% Discount on F&F Clothing in Tesco Stores *
• 10% off Tesco Mobile, including Colleague Deals
• 20% off car, pet, and home insurance at Tesco Bank *
• Discounted eye care through Vision Express *
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted Simply Health cash plan
• Exclusive deals and discounts at various retailers and services
• Save as you earn scheme
• WeCare support services
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options including part-time, job shares, and more