One Stop - Customer Service Assistant

Tesco; Winchester; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading retail convenience business is seeking a Customer Service Assistant in Winchester. In this role, you will deliver exceptional service, manage store operations, and ensure compliance with safety standards. Ideal candidates should be passionate about customer service and teamwork, and be ready to support a welcoming environment for all customers.

Benefits

Discounts

Insurance

Flexible Working

Healthcare

Retirement Plans

Life Assurance

Qualifications

• Capable of delivering excellent customer service.
• Ability to maintain a clean store environment.
• Knowledge of store policies and procedures.

Responsibilities

• Provide excellent customer service and stock shelves.
• Process payments and maintain store appearance.
• Ensure safety practices and compliance with policies.

Skills

Customer Service

Teamwork

Attention to Detail

Job description

One Stop • WINCHESTER • Apply by 15-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, delivering great natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Keeping yourself, colleagues, and customers safe by following security procedures and using safety equipment.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
• Maintaining a clean, organized store environment.
• Possibly running shifts in the absence of Shift Leaders or Store Managers.
• Following all training to ensure safety and legal compliance.
• If the store has a Post Office Local, duties will include managing daily operations and passing necessary background checks. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs with us during the application process, whether you are starting your career, caring for others, nearing retirement, or adapting to parenthood.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including cash machines, Post Office, parcel services, bill payments, lottery, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.

Accessibility and Benefits

We are a Disability Leader Level 3 and committed to inclusive recruitment. For support details, please click here.

Please Note: We only recruit individuals who have passed the school leaver’s age. For details, click here.

Our colleagues enjoy benefits such as discounts, insurance, healthcare, flexible working, retirement plans, life assurance, and more. For full details, please visit our benefits page.