One Stop - Customer Service Assistant

One Stop; Gloucester; On-site; GBP 18,000 - 24,000; Full time

Job summary

One Stop is looking for a Customer Service Assistant in Gloucester. You will provide exceptional service while managing store tasks like stocking and payment processing. Join a team that values customer satisfaction and flexible working arrangements to meet your needs.

Benefits

10% discount in One Stop

Discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

Discounted eye care through Vision Express

Exclusive deals and discounts

Annual leave increases with service length

Flexible working options

Qualifications

• Passion for serving customers and enhancing their experience.
• Ability to work safely and adhere to security procedures.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Encourage customer feedback and participate in community events.
• Lead shifts in absence of managers and ensure safety compliance.

Skills

Customer Service

Teamwork

Communication

Job description

One Stop • Gloucester • Apply by 29-Jun-2025

About the role

We are seeking a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this fast-paced retail environment, no two days are the same.

You will play a vital role in daily store operations by providing excellent customer service, stocking shelves, processing payments, and maintaining the store's appearance.

Since the customer is central to everything we do, you will constantly seek ways to enhance service through on-the-job coaching and feedback.

With your guidance, our store will remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, delivering natural, great service.
• Encouraging customer feedback via the 'have your say' survey.
• Working across all store areas, including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to work safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and contributing to profit delivery.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately to ensure correct payment.
• Following security procedures and wearing safety equipment.
• Adhering to the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Possibly leading shifts in the absence of managers.
• Following all training for safety and legal compliance.
• If applicable, managing day-to-day operations of the Post Office, including passing necessary background checks.

Flexible Working

We welcome discussions about flexible working arrangements to support your needs, whether you're starting your career, caring for others, approaching retirement, or adapting to new life circumstances.

Core Purpose

Serving our customers, communities, and the planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing over 10,500 colleagues. Our stores are open daily from 7am to 10pm, offering a wide range of products and services, including Post Office, cash machines, bill payments, lottery, vending, and more.

As a Tesco subsidiary since 2003, we operate independently from our Head Office in Brownhills, Walsall, servicing stores from three distribution centers.

We are proud to be a Level 3 Disability Leader and committed to inclusive recruitment. For accessibility support, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, click here.

Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including colleague deals
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted cash plans through Simply Health
• Exclusive deals and discounts with various retailers and services
• Save as you earn scheme
• WeCare support services, including online GP, mental health, and wellness programs
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options to suit your needs