One Stop - Customer Service Assistant

TN United Kingdom; Plymouth; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a passionate Customer Service Assistant to join their dynamic team. In this role, you'll be at the forefront of customer interaction, ensuring a welcoming and efficient shopping experience. Your responsibilities will include serving customers, processing transactions, and maintaining store standards. With a commitment to community and inclusivity, you'll also have the opportunity to participate in various events. This role offers flexible working arrangements and a range of employee benefits, making it an exciting opportunity for those looking to grow in a retail environment.

Benefits

10% Discount in One Stop

10% Discount at Tesco

20% Discount on F&F Clothing

10% Discount at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care via Vision Express

Access to exclusive savings through Colleague Deals

WeCare support services

Annual leave increases with service length

Retirement Savings Plan

Qualifications

• Experience in customer service roles is preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Process payments and stock shelves efficiently.
• Encourage customer feedback and participate in community events.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Education

High School Diploma

Job description

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One Stop - Customer Service Assistant, Plymouth

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Client:

One Stop

Location:

Plymouth, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

2004a62bdae9

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

One Stop • Millbay Plymouth • Apply by 11-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

You will contribute to creating a safe and welcoming environment for both customers and colleagues.

You will be Responsible For

• Serving customers with passion and pride, providing natural and friendly service.
• Encouraging customer feedback through surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Following safety training and procedures.
• Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understanding store performance and contributing to profit targets.
• Living our values, making everyone feel welcome, and following policies.
• Accurately clocking in and out for shifts.
• Following security procedures and wearing safety equipment.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing shifts in the absence of supervisors.
• Adhering to all training to ensure safety and legality.
• If applicable, managing Post Office operations, including passing background checks.

Flexible Working

We support flexible working arrangements to accommodate different life situations. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and the planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including cash machines, Post Office, parcel services, bill payments, lottery, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.

Please Note

We only recruit individuals who have passed the school leaver’s age. Check your local school leaver age for eligibility.

Colleague Benefits include:

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% Discount at Tesco Mobile
• 20% off insurance at Tesco Bank
• Discounted eye care via Vision Express
• Various discounts at Tesco Pharmacy
• Access to exclusive savings through Colleague Deals
• Save as you earn scheme
• WeCare support services including mental health and medical support
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options