One Stop - Customer Service Assistant

One Stop; Scotland; On-site; GBP 18,000 - 24,000; Full time

Job summary

A convenience store chain in Somerset is seeking a Customer Service Assistant to provide excellent customer service in a fast-paced environment. Responsibilities include stocking shelves, processing payments, and ensuring store cleanliness. The role offers benefits such as discounts at One Stop and Tesco, flexible working arrangements, and more. Applicants must meet local age requirements.

Benefits

10% discount in One Stop

Discount at Tesco & Tesco Cafe

Intensive health checks and flu jabs

Qualifications

• Must be passionate about serving customers and providing natural service.
• Ability to work in a fast-paced retail environment.
• Flexibility to manage shifts if needed.

Responsibilities

• Serve customers with passion, ensuring a great service experience.
• Maintain a clean and tidy store environment.
• Participate in seasonal and community events.

Skills

Customer service

Teamwork

Communication

Job description

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One Stop - Customer Service Assistant, Somerset

Client:

One Stop

Location:

Somerset, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Reference:

f1e935c9733d

Job Views:

19

Posted:

12.08.2025

Job Description:

One Stop • Somerset • Apply by 26-May-2025

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this role, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in daily store operations by providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

As customer satisfaction is our priority, you will seek ways to improve service through on-the-job coaching and feedback, ensuring the store remains a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customer feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understanding store performance and contributing to profit delivery.
• Living company values, making everyone feel welcome, and following policies.
• Clocking in and out accurately to ensure correct payment.
• Following security procedures and wearing safety equipment.
• Adhering to the ‘think 25’ policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts.
• Maintaining a clean, tidy, and organized store environment.
• Possibly managing shifts in the absence of supervisors.
• Following training to ensure safety, legality, and well-being.
• For stores with a Post Office Local, duties include daily operations and passing necessary background checks; failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to suit individual needs, whether you are starting your career, caring for loved ones, or nearing retirement. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other well
• We work as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing over 10,500 colleagues. Our stores are typically open 7 days a week from 7am to 10pm, offering a wide range of products and services including cash machines, Post Office, parcel services, bill payments, lottery, vending, and more.

As a Tesco subsidiary since 2003, we operate independently from our Head Office and supply from three distribution centers. Our stores are located throughout England and Wales.

Please Note

Applicants must be above the school leaver’s age for their country. Check your local age requirement.

Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (15% on some weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance with Tesco Bank
• Discounted eye care through Vision Express
• Health checks and flu jabs at Tesco Pharmacy
• Discounted health plans and exclusive retailer deals
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options including part-time, job sharing, and shift patterns