One Stop - Customer Service Assistant

One Stop; Salisbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading convenience store chain seeks a Customer Service Assistant in Salisbury. The role focuses on providing exceptional service, maintaining a welcoming atmosphere, and supporting store operations. This position offers flexibility, competitive pay, and various employee benefits, all while contributing to a community-centered environment.

Benefits

10% Discount in One Stop

Discount at Tesco

20% Discount on F&F Clothing in Tesco Stores

Discounts on car, pet, and home insurance at Tesco Bank

Discounted eye care through Vision Express

Discounted Simply Health cash plan

Exclusive deals on various retailers and activities

Increased annual leave with service length

Retirement Savings Plan

Private Medical Insurance (if applicable)

Qualifications

• Experience in a retail or customer service role is preferable.
• Ability to work flexibly and adapt to changing customer needs.

Responsibilities

• Serve customers with passion and pride.
• Maintain the store’s appearance and organization.
• Encourage and respond to customer feedback.

Skills

Customer Service

Communication

Teamwork

Job description

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One Stop - Customer Service Assistant, Salisbury

Client:

One Stop

Location:

Salisbury, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Reference:

420542adfb7b

Job Views:

5

Posted:

25.06.2025

Expiry Date:

09.08.2025

Job Description:

One Stop • Salisbury • Apply by 14-May-2025

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing all safety training received.
• Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shift start and end for accurate pay.
• Ensuring safety by following security procedures and wearing safety equipment.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, explaining actions to customers.
• Maintaining cleanliness and organization, keeping aisles clear.
• Occasionally managing the shift in the absence of the Shift Leader or Store Manager.
• Following all training to keep everyone safe and compliant.
• If applicable, managing daily operations of the Post Office, including passing background checks. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs during application, whether you are starting your career, caring for someone, nearing retirement, or adapting to life changes.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, Evri Parcelshop, PayPoint, lottery, vending solutions, and more.

Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.

Please Note

Applicants must be above the school leaver’s age. Check your local school leaver age for eligibility.

Benefits:

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including colleague deals
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted Simply Health cash plan
• Exclusive deals and discounts on various retailers and activities
• Save as you earn scheme
• WeCare support services including 24/7 online GP, mental health support, and more
• Increased annual leave with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options