One Stop - Customer Service Assistant

Tesco Hungary; Bournemouth; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading retail company seeks a Customer Service Assistant for its store in Bournemouth. The role involves providing exceptional service, managing store operations, and engaging with customers in a busy retail environment. Ideal for those looking to start their career with flexible options.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing

Discounted eye care through Vision Express

Discounted Simply Health cash plan

Annual leave increases with service

Life Assurance

Flexible working options

Qualifications

• Ability to serve customers with passion and pride.
• Willingness to follow safety procedures required.
• Flexibility in working across store areas.

Responsibilities

• Providing excellent customer service and stocking shelves.
• Processing payments and maintaining store appearance.
• Participating in community events and promoting inclusivity.

Skills

Customer Service

Teamwork

Communication

Job description

One Stop • 111-115 Southbourne Grove, Bournemouth • Apply by 27-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shift start and end for accurate payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
• Maintaining a clean, organized store environment, keeping aisles clear.
• Potentially managing the shift in absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and compliance.
• If applicable, duties include managing the Post Office operations, which require passing a background check; failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs during application, whether you are starting your career, caring for others, nearing retirement, or adapting to life changes.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, bill payments, lottery, and vending solutions. We are part of Tesco, operating independently from our Head Office in Brownhills, Walsall.

We are proud to be accredited as a Disability Leader Level 3 and committed to an inclusive recruitment process. For accessibility support, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, click here.

Benefits

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile and exclusive deals
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts on Tesco Pharmacy services
• Discounted Simply Health cash plan
• Exclusive deals and discounts with various retailers, entertainment, gyms, and more
• Save as you earn scheme
• WeCare support services including online GP, mental health, and fitness programs
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options including part-time, job shares, phased retirement, and more