One Stop - Customer Service Assistant

Tesco Hungary; Bristol; On-site; GBP 20,000 - 23,000; Full time

Job summary

One Stop, a subsidiary of Tesco, is seeking a Customer Service Assistant in Bristol. This role offers a dynamic retail environment focused on customer care and operational excellence. The ideal candidate will be passionate about serving customers, engage with community feedback, and uphold safety and performance standards while managing store tasks efficiently.

Benefits

Discounts

Health and wellness support

Flexible working options

Qualifications

• Passion for serving customers.
• Ability to engage with community and collect feedback.
• Understanding of store performance.

Responsibilities

• Provide excellent customer service and stock shelves.
• Process payments and maintain store appearance.
• Handle security procedures and manage shifts if required.

Skills

Customer Service

Teamwork

Communication

Time Management

Job description

One Stop • Blackberry Hill Estate, Bristol • Apply by 26-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, delivering great natural service.
• Encouraging customers to give feedback through completing the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts, explaining actions to customers.
• Keeping the store clean, tidy, and organized, ensuring aisles are clear.
• Potentially managing the shift in the absence of a Shift Leader or Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, managing daily Post Office operations, including passing necessary background checks. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process, whether you're starting your career, caring for others, nearing retirement, or balancing other life commitments.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including cash machines, Post Office, parcel services, bill payments, lottery, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.

Inclusion and Benefits

We are committed to an inclusive recruitment process and are proud to be Disability Leader Level 3 accredited. Benefits include discounts, savings schemes, health and wellness support, flexible working options, and more.