One Stop - Customer Service Assistant

Tesco Hungary; London; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading retail chain is seeking a Customer Service Assistant to enhance customer experience at One Stop in London. This role involves assisting with operations, stocking, and maintaining the store environment. Ideal candidates will engage with the community and deliver outstanding service while embodying the company's values.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

Discounts at Tesco Pharmacy

Flexible working options

Annual leave and retirement benefits

Qualifications

• Experience in customer-facing roles is valued.
• Must be able to handle feedback and improve service.
• Commitment to safety and legal compliance.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Participate in community and charity events.
• Follow all safety and security procedures.

Skills

Customer Service

Teamwork

Communication

Problem Solving

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure all work is done safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and the role you play in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of your Shift Leader and Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, managing daily operations of the Post Office, including passing necessary background checks.

Flexible Working

We welcome discussions about flexible working arrangements to support your needs and life circumstances.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Customers are at the heart of everything we do

• Treat others how they like to be treated

• Work together as one team

• Make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services including cash machines, Post Office, PayPoint, lottery, vending solutions, and more.

We are proud to be a Level 3 Disability Leader and committed to an inclusive recruitment process. For accessibility support, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, click here.

Benefits include:

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted cash plans and exclusive retailer discounts
• Save as you earn scheme
• WeCare support services
• Annual leave and retirement benefits
• Optional car allowance and private medical insurance, if applicable
• Flexible working options