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One Stop - Customer Service Assistant

One Stop

Rochford

On-site

GBP 18,000 - 25,000

Full time

16 days ago

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Job summary

One Stop is seeking a Customer Service Assistant in Hockley. As a part of a fast-paced retail environment, you will be responsible for ensuring customer satisfaction, maintaining store cleanliness, and participating in community events. Flexible working arrangements are encouraged, and various employee benefits include discounts and medical support.

Benefits

Discounts
Medical support
Flexible working arrangements

Qualifications

  • Passion for serving customers.
  • Ability to work in a fast-paced environment.

Responsibilities

  • Providing excellent customer service and processing payments.
  • Stocking shelves and maintaining store appearance.
  • Participating in seasonal and community events.

Skills

Customer Service
Teamwork

Job description

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One Stop - Customer Service Assistant, Hockley

Client: One Stop

Location: Hockley, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 5150e594b05d

Job Views: 51

Posted: 24.06.2025

Expiry Date: 08.08.2025

Job Description:

One Stop • Hockley • Apply by 10-May-2025

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will remain a safe place to work and shop.

You will be Responsible For

  • Serving customers with passion and pride, providing natural service.
  • Encouraging customer feedback through surveys.
  • Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
  • Practicing safe work procedures based on training.
  • Participating in seasonal, community, and charity events to create an inclusive atmosphere.
  • Understanding store performance and your role in delivering profit.
  • Living our values, making everyone feel welcome, and following policies.
  • Clocking in and out accurately at the start and end of shifts.
  • Following security procedures and wearing safety equipment.
  • Following the 'think 25' policy when serving age-restricted products.
  • Responding promptly to assistance calls or interventions on self-service checkouts.
  • Maintaining a clean, organized store environment.
  • Potentially running shifts in absence of managers.
  • Following all training to ensure safety and legality.
  • If applicable, handling day-to-day operations of a Post Office Local, including passing background checks.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

  • Customers are at the heart of everything we do
  • We treat each other well
  • We work as one team
  • We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing over 10,500 colleagues. Our stores offer a range of products and services, including Post Office, PayPoint, lottery, and vending solutions.

Part of Tesco, we operate from three distribution centers and serve communities across England and Wales.

Please Note

Applicants must have passed the school leaver’s age. Benefits include discounts, insurance, medical support, flexible working, and more.

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