One Stop - Customer Service Assistant

Tesco; Letchworth; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join One Stop, a subsidiary of Tesco, as a Customer Service Assistant where you'll provide exceptional service in a dynamic retail environment. Your role will involve stocking shelves, processing payments, and ensuring a welcoming atmosphere for customers. This position offers opportunities for flexible working arrangements and various employee benefits, including discounts and support services.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care and health checks

Exclusive savings through Colleague Deals

Save as you earn scheme

WeCare support services

Annual leave increases with service length

Qualifications

• Passion for providing excellent customer service.
• Ability to work in a fast-paced environment.
• Commitment to safety and compliance.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Stock shelves and process payments.
• Assist in maintaining a safe shopping environment.

Skills

Customer Service

Teamwork

Communication

Job description

One Stop • Letchworth • Apply by 19-Jun-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the store's daily operations by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions at self-service checkouts, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Occasionally managing shifts in the absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and compliance.
• If applicable, managing day-to-day Post Office operations, including passing necessary background checks; failure to do so will result in withdrawal of the job offer.

Flexible Working

We welcome discussions about flexible working arrangements to support your life circumstances, whether you're starting your career, caring for loved ones, nearing retirement, or adapting to parenthood.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including cash machines, Post Office, parcel services, bill payments, lottery, vending, and more.

Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.

Accessibility

We are proud to be accredited as a Disability Leader Level 3 and committed to an inclusive recruitment process. For support details, please click here.

Additional Information

We only recruit individuals who have passed the school leaver’s age. For details, click here.

Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% during certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including shared colleague deals
• 20% off insurance at Tesco Bank
• Discounted eye care and health checks at Vision Express and Tesco Pharmacy
• Exclusive savings through Colleague Deals and Discounts
• Save as you earn scheme
• WeCare support services, including online GP, mental health, and fitness programs
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance and Private Medical Insurance (if applicable)
• Flexible working options such as part-time, job sharing, phased retirement, and shift patterns