One Stop - Customer Service Assistant

Tesco; Milton Keynes; On-site; GBP 20,000 - 25,000; Full time

Job summary

Une entreprise de vente au détail dynamique recherche un Assistant de Service Client pour rejoindre son équipe. Dans ce rôle, vous serez responsable de fournir un service exceptionnel aux clients, de gérer les stocks et de maintenir l'apparence du magasin. Vous aurez l'opportunité de travailler dans un environnement varié et de participer à des événements communautaires, tout en bénéficiant d'une gamme d'avantages, y compris des réductions sur les produits et services.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance and other Tesco Bank services

Discounted eye care, health checks, and flu jabs

Exclusive deals with various retailers and services

Annual savings scheme

WeCare support services including online GP and mental health support

Incremental annual leave and retirement savings plans

Life assurance and optional private medical insurance

Flexible working options

Qualifications

• Expérience en service client souhaitée.
• Capacité à travailler dans un environnement dynamique.
• Engagement envers la sécurité et le respect des procédures.

Responsibilities

• Fournir un excellent service client et gérer les opérations quotidiennes.
• Maintenir un environnement de magasin propre et organisé.
• Participer aux événements communautaires et saisonniers.

Skills

Service client

Communication

Travail d'équipe

Job description

One Stop • one stop store coffee hall Milton Keynes • Apply by 13-Jun-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing natural, great service.
• Encouraging customers to give feedback on their shopping experience via the ‘Have Your Say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safety in all tasks.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance, understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment.
• Following the ‘Think 25’ policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Occasionally managing shifts in the absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and compliance.
• If applicable, managing daily operations of the Post Office and passing necessary background checks.

Flexible Working

We support flexible working arrangements to suit individual needs, whether starting your career, caring responsibilities, nearing retirement, or other life circumstances. Discuss your preferences during the application process.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other as we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including cash machines, Post Office, parcel services, bill payments, lottery, and vending solutions like Costa Coffee.

Part of Tesco since 2003, we operate from three distribution centers and serve local communities across England and Wales.

Accessibility

We are committed to inclusivity and accessible recruitment processes. For support details, please click here.

Note

We only recruit individuals who have passed the school leaver’s age. For details, click here.

Colleague Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance and other Tesco Bank services
• Discounted eye care, health checks, and flu jabs
• Exclusive deals with various retailers and services
• Annual savings scheme
• WeCare support services including online GP and mental health support
• Incremental annual leave and retirement savings plans
• Life assurance and optional private medical insurance
• Flexible working options including part-time, job shares, and shift patterns