One Stop - Customer Service Assistant

TN United Kingdom; South Ascot; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a dynamic team at a forward-thinking company where customer service is at the heart of everything we do. As a Customer Service Assistant, you will play a key role in creating a welcoming environment for shoppers. Your daily tasks will involve engaging with customers to understand their needs, providing them with product information, and ensuring they have a great shopping experience. With a strong focus on community involvement and diversity, this role offers a rewarding opportunity to make a difference while being part of a supportive and inclusive workplace. Enjoy numerous employee benefits and the chance to grow professionally in a thriving retail environment.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing

Discounted eye care

Driving Lesson Discount

WeCare support services

Annual leave increases with service length

Retirement Savings Plan

Life Assurance

Flexible working options

Qualifications

• Excellent customer service skills and a passion for helping others.
• Ability to work as part of a team and communicate effectively.

Responsibilities

• Greet customers warmly and assist them with their shopping needs.
• Maintain store appearance and ensure products are well-stocked.
• Collaborate with team members to deliver excellent service.

Skills

Customer Service

Teamwork

Communication

Problem Solving

Education

High School Diploma

Job description

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One Stop - Customer Service Assistant, South Ascot

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Client:

Tesco

Location:

South Ascot, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

0373cec60006

Job Views:

9

Posted:

24.04.2025

Expiry Date:

08.06.2025

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Job Description:

About the role

At One Stop Stores, we aim to serve local shoppers better every day. Being part of the local community helps us achieve this, and it’s our colleagues in store who bring this to life.

In this role, you will greet and welcome customers warmly, engage with them to understand their shopping needs, sell the right products, and ensure they have a great shopping experience.

Beyond excellent customer service, you’ll need to be a team player, keeping the store looking great, with the right products on shelves and offering excellent services.

You will need

While being ready to do what’s needed to put customers first, as part of the One Stop & Tesco family, you should:

• Greet each customer warmly
• Listen and talk with customers to understand their needs
• Help customers find everything they want
• Be passionate and knowledgeable about our products and services
• Always be in store, on time, dressed smartly, and ready to serve
• Think 25 when serving age-restricted products
• Work as part of a team to complete store duties
• If applicable, complete a criminal record check for post office duties

What’s in it for you

We value our colleagues and offer benefits such as:

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, with additional colleague deals
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Various discounts at Tesco Pharmacy, including health checks and flu jabs
• Driving Lesson Discount through RED
• Exclusive Colleague Deals and Discounts at various retailers
• Save as you earn scheme
• WeCare support services, including 24/7 online GP and mental health support
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Flexible working options

Note: One Stop benefits may differ from Tesco’s, and the company reserves the right to withdraw the vacancy before the closing date if a suitable candidate is found.

What you will get from this role

Our Customer Service Assistant roles support customers and communities and can be very rewarding.

Community Involvement

We are committed to community engagement, fundraising, and supporting charities. Our stores have donated over 1.6 million food bank meals and raised over £10.4 million in the past decade. Employees can participate in various charity activities.

Diversity & Inclusion at One Stop

We welcome everyone and promote an inclusive workplace that respects all cultures and personalities. Our colleague networks support diversity, including Armed Forces, Disability, LGBTQ+, Families and Carers, Race and Ethnicity, and Women’s networks. We are a Disability Confident employer, ensuring fair treatment and support for all.

We foster a learning culture with opportunities for personal development, apprenticeships, and internal programs like ‘Options’ to help colleagues grow professionally.

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain with more than 10,500 employees. Our stores are open seven days a week, offering a wide range of products and services, including Post Office, lottery, PayPoint, vending solutions, and more.