One Stop - Customer Service Assistant

One Stop; Leicester; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join One Stop as a Customer Service Assistant in Leicester where you will provide excellent service, maintain store operations, and ensure a safe environment for all. With flexible working opportunities and a strong focus on teamwork, you'll be part of a company that values both its customers and colleagues. Enjoy various discounts and benefits, making every day worthwhile.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing in Tesco

10% discount at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care and health checks

Exclusive deals and savings

Savings schemes and health support

Flexible working options

Qualifications

• Applicants must be above school leaver age.
• Experience in a fast-paced retail environment is beneficial.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Stock shelves and process payments.
• Encourage customer feedback and follow safety procedures.

Skills

Customer Service

Teamwork

Problem Solving

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing natural, great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas, including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding your store’s performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of your shift for accurate payment.
• Following security procedures and wearing safety equipment to keep yourself, colleagues, and customers safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of your Shift Leader and Store Manager.
• Following all training to ensure safety and legal compliance.

If applicable, duties related to Post Office Local

Include the operation of the post office, requiring a background check. Failure to pass this check will result in withdrawal of the job offer.

Flexible Working

We welcome discussions about flexible working arrangements to support your life and commitments.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do

• Treat others how they like to be treated

• Work together as one team

• Make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain with more than 10,500 colleagues. Our stores offer a range of products and services, including Post Office, cash machines, and vending solutions. We are committed to inclusivity and accessible recruitment.

Note

Applicants must be above school leaver age. For details, click here.

Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (15% on certain weekends)
• 20% discount on F&F Clothing in Tesco
• 10% discount at Tesco Mobile
• 20% off insurance at Tesco Bank
• Discounted eye care and health checks
• Exclusive deals and savings
• Additional benefits including savings schemes, health support, and flexible working options