One Stop - Customer Service Assistant

One Stop; Lancashire; On-site; GBP 20,000 - 25,000; Full time

Job summary

One Stop recherche un Assistant de Service Client pour rejoindre son équipe dynamique. Dans un environnement de vente au détail rapide, vous jouerez un rôle clé en aidant les clients tout en maintenant la performance de la boutique. Ce poste offre une flexibilité de travail et des avantages intéressants, notamment des remises pour les employés et des schemes de retraite.

Benefits

Remises pour les collègues

Schemes de retraite et d'assurance vie

Options de travail flexible

Avantages santé et bien-être

Qualifications

• Bonnes compétences en service à la clientèle.
• Capacité à travailler dans un environnement dynamique.
• Volonté d'encourager les retours des clients.

Responsibilities

• Fournir un excellent service à la clientèle et gérer les opérations quotidiennes du magasin.
• Maintenir un environnement de magasin propre et organisé.
• Participer à des événements communautaires et caritatifs.

Skills

Service à la clientèle

Communication

Collaboration

Job description

One Stop • 50 Eastpines Drive, Anchorsholme, Thornton-Cleveleys, Lancashire • Apply by 28-Jun-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

1. Knowing your customers and serving them with passion and pride, providing great natural service.
2. Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
3. Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
4. Applying the training received to ensure safe working practices.
5. Participating in seasonal, community, and charity events to create an inclusive atmosphere.
6. Understanding store performance and your role in delivering profit.
7. Living our values, making everyone feel welcome, and following policies.
8. Clocking in and out at the start and end of shifts for accurate pay.
9. Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
10. Following the think 25 policy when serving age-restricted products.
11. Responding quickly to assistance calls or interventions on self-service checkouts and explaining your actions to customers.
12. Maintaining a clean, tidy, and organized store environment.
13. Potentially running the shift in the absence of the Shift Leader and Store Manager.
14. Following all training to ensure safety and legality.
15. If applicable, managing the day-to-day operations of the Post Office Local, including passing necessary background checks.

Flexible Working

We support flexible working arrangements. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, and vending solutions. We are committed to inclusivity and accessibility in our recruitment processes.

Additional Benefits

• Colleague discounts and savings
• Retirement and life assurance schemes
• Flexible working options
• Health and wellness benefits