One Stop - Customer Service Assistant

Tesco Hungary; Henley-on-Thames; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading company in the retail sector, One Stop, seeks a Customer Service Assistant to join their Henley-on-Thames store. The role involves delivering exceptional customer service, managing store operations, and maintaining a welcoming environment. Candidates will benefit from flexible working arrangements and various staff discounts, contributing to an inclusive and supportive workplace.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care through Vision Express

Various discounts at Tesco Pharmacy

Cash plans, colleague deals, savings schemes, and more

Qualifications

• Must be above school leaver age.
• Experience in a customer-facing role preferred.

Responsibilities

• Provide excellent customer service and assist customers with inquiries.
• Stock shelves and maintain store organization.
• Process payments accurately at the tills.

Skills

Customer Service

Teamwork

Communication

Job description

One Stop • Henley on Thames • Apply by 13-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, delivering natural service.
• Encouraging customers to provide feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safety in all tasks.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing the shift in the absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and legal compliance.

If your store has a Post Office Local, your duties will include managing daily operations of the post office, which requires passing a financial and criminal background check. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process, whether you're starting your career, caring for someone, nearing retirement, or balancing other commitments.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including groceries, household essentials, and additional services like Post Office, cash machines, and vending solutions.

We are proud to be a Disability Leader and committed to an inclusive recruitment process. For support options, please click here.

Please Note

Applicants must be above school leaver age. For details, click here.

Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Various discounts at Tesco Pharmacy
• Cash plans, colleague deals, savings schemes, and more