One Stop - Customer Service Assistant

Tesco; Exeter; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join a leading company as a Customer Service Assistant at One Stop, a subsidiary of Tesco. You'll provide excellent customer service, maintain store appearance, and ensure a positive shopping experience. Flexible working options available.

Benefits

10% discount in One Stop

Additional Tesco discounts

Flexible working options

Retirement and insurance benefits

Qualifications

• Must be above school leaver’s age.
• Participating in community and charity events.

Responsibilities

• Providing passionate service to customers.
• Maintaining a clean and organized store environment.
• Potentially running the shift in the absence of managers.

Skills

Customer Service

Teamwork

Communication

Job description

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We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

1. Providing passionate and prideful service to customers, ensuring a positive shopping experience.
2. Encouraging customer feedback through completing the ‘have your say’ survey.
3. Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
4. Applying training to ensure safe working practices.
5. Participating in seasonal, community, and charity events to create an inclusive atmosphere.
6. Understanding store performance and your role in delivering profit.
7. Living the company values, making everyone feel welcome, and following policies.
8. Clocking in and out accurately at the start and end of shifts.
9. Following security procedures and using safety equipment to keep everyone safe.
10. Following the 'think 25' policy when serving age-restricted products.
11. Responding promptly to assistance calls or interventions, explaining actions to customers.
12. Maintaining a clean, tidy, and organized store environment.
13. Potentially running the shift in the absence of managers.
14. Following all training to ensure safety and legal compliance.
15. If applicable, managing the day-to-day operations of the Post Office, including passing background checks.

Flexible Working

We support flexible working arrangements. Discuss your needs with us during your application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services including groceries, cash machines, Post Office, parcel services, and more.

As a Tesco subsidiary, we operate independently from Tesco's head office, supporting our stores from three distribution centers.

We are committed to diversity and inclusion, holding Level 3 Disability Leader accreditation. For accessibility support, please click here.

Please Note

Applicants must be above school leaver’s age. For details, click here.

Benefits

• 10% discount in One Stop
• Additional Tesco discounts
• Clothing, mobile, insurance, health, and other discounts
• Flexible working options
• Retirement and insurance benefits
• Support services including health and wellbeing programs