One Stop - Customer Service Assistant

One Stop; Braintree; On-site; GBP 20,000 - 24,000; Full time

Job summary

One Stop is seeking a Customer Service Assistant in Braintree to enhance the shopping experience in a fast-paced retail environment. This role involves serving customers, maintaining store appearance, and supporting various operational tasks. The ideal candidate should demonstrate a commitment to customer service and teamwork, ensuring a welcoming atmosphere for patrons.

Benefits

Flexible working arrangements

Employee discounts

Pension scheme

Insurance

Qualifications

• Must be over school leaver’s age.
• Willingness to learn and follow safety procedures.

Responsibilities

• Serve customers with passion and pride.
• Maintain a clean and organized store environment.
• Participate in seasonal and charity events.

Skills

Customer Service

Teamwork

Communication

Flexibility

Job description

Social network you want to login/join with:

One Stop - Customer Service Assistant, Braintree

Location: Braintree, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

0069efc59d10

Job Views:

4

Posted:

25.06.2025

Expiry Date:

09.08.2025

Job Description:

One Stop • Braintree- Coldnailhurst avenue, CM7 5PZ • Apply by 31-May-2025

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this role, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural service.
• Encouraging customer feedback through surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines.
• Practicing safety procedures learned through training.
• Participating in seasonal, community, and charity events.
• Understanding store performance and contributing to profit goals.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately at shifts’ start and end.
• Following security procedures and wearing safety equipment.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions at self-service checkouts.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running shifts in the absence of managers.
• Following all safety and legal training.

If the store has a Post Office Local, duties include operating the post office and passing necessary background checks. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to accommodate different life situations. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other well
• We work as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, PayPoint, lottery, vending, and more. We are a subsidiary of Tesco, operating independently with support from our distribution centers.

Please Note

We only recruit individuals who have passed the school leaver’s age. Benefits include discounts, insurance, pension schemes, flexible working, and more.