One Stop - Customer Service Assistant

Tesco Hungary; Bury St Edmunds; On-site; GBP 18,000 - 22,000; Full time

Job summary

Tesco Hungary is seeking a Customer Service Assistant for their One Stop store in Bury St Edmunds. In this role, you will deliver exceptional customer service while handling various store activities, including managing stock and payments. This position offers an opportunity to work in a dynamic team environment, contributing to the store's success and ensuring a welcoming experience for customers.

Benefits

Staff Discounts

Healthcare

Pension Schemes

Life Assurance

Flexible Working Options

Qualifications

• Experience in customer service roles is an advantage.
• Ability to work flexibly across all store areas.
• Knowledge of safety procedures and policies.

Responsibilities

• Provide excellent customer service by knowing customers and serving them with passion.
• Maintain a clean and organized store environment.
• Participate in community and charity events.

Skills

Customer Service

Teamwork

Attention to Detail

Job description

One Stop • Bury St Edmunds • Apply by 11-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Working across all areas of the store including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running shifts in the absence of Shift Leaders and Store Managers.
• Following all training to ensure safety and legal compliance.
• If applicable, managing day-to-day operations of the Post Office, including passing necessary background checks. If these checks fail, the job offer will be withdrawn.

Flexible Working

We support flexible working arrangements to accommodate different life situations. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, bill payments, lottery, vending, and more.

We are a subsidiary of Tesco, operating independently from our Head Office in Brownhills, Walsall. Our stores are located throughout England and Wales.

Accessibility and Benefits

We are committed to an inclusive recruitment process and provide accessibility support. Benefits include staff discounts, healthcare, pension schemes, life assurance, flexible working options, and more.