Onboarding Team Lead – Coaching for High Performance

Daisy Group; Lower Blandford St Mary; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

24 days holiday + bank holidays

Referral bonus

Professional development

Eye care vouchers

Discounted Gym Membership

Virgin media and O2 deals

Job summary

O2 Business is seeking an Onboarding Team Leader to oversee the performance of our Onboarding Team. You will guide and coach colleagues, manage KPIs, and drive a culture of service excellence within the department and company.

This role emphasizes leadership, mentoring, and developing staff while maintaining high onboarding standards and cost efficiency across the team, contributing to the overall success of O2 Business.

Qualifications

• Proven leadership and people management experience.
• Strong coaching and mentoring abilities.
• Performance management and employee development.
• Excellent communication and interpersonal skills.
• Customer-focused mindset with a passion for service excellence.

Responsibilities

• Oversee the Onboarding Team to ensure high performance and cost-effectiveness.
• Lead colleagues, coaching underperformance and recognising outstanding performance.
• Create an engaged environment where staff feel valued and part of the team.
• Identify skills gaps with reports and skills matrix to optimise staff development.
• Invest in personal development of the team and conduct monthly 1-2-1s.
• Ensure policy and process changes are embedded within the team.

Skills

Leadership

Coaching

Performance management

Communication

Customer focus

Motivating teams

Problem solving

KPIs

Job description

O2 Business is seeking an Onboarding Team Leader to oversee the performance of our Onboarding Team. You will guide and coach colleagues, manage KPIs, and drive a culture of service excellence within the department and company.

This role emphasizes leadership, mentoring, and developing staff while maintaining high onboarding standards and cost efficiency across the team, contributing to the overall success of O2 Business.