Onboard Rail Retail Manager - Elevate Passenger Experience
XC Trains Limited
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Benefits offered by this job
Job summary
CrossCountry is seeking Retail Service Managers for Manchester Piccadilly to lead onboard catering and deliver exceptional customer service on our trains. You will welcome passengers, manage trolley service or onboard shop operations, and ensure a comfortable, stylish journey in Standard and First Class.
The role requires a friendly, reliable team player who can work early mornings, evenings, weekends, and bank holidays.
Qualifications
- Excellent people skills, confident, approachable, connects with customers.
- Customer service driven with a focus on satisfaction and proactive service.
- Strong work ethic, reliable and committed to high standards.
- Team player, collaborates with onboard crew and colleagues.
- Flexible to work early mornings, evenings, weekends, and holidays.
- Well-presented and professional appearance reflecting the brand.
- Personality-driven and energetic, not robotic.
Responsibilities
- Welcome passengers and deliver high-quality catering on trains.
- Serve refreshments via trolley or onboard shop in all classes.
- Ensure passenger comfort and a positive journey experience.
- Collaborate with onboard crew and local colleagues.
Skills
Job description
CrossCountry is seeking Retail Service Managers for Manchester Piccadilly to lead onboard catering and deliver exceptional customer service on our trains. You will welcome passengers, manage trolley service or onboard shop operations, and ensure a comfortable, stylish journey in Standard and First Class.
The role requires a friendly, reliable team player who can work early mornings, evenings, weekends, and bank holidays.
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