Retail Service Managers- Manchester Piccadilly

Arriva Group; Greater Manchester; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Holiday allowance 30–35 days

Pension scheme

Free rail travel on Arriva Rail

Rail discounts (75% off other UK rail)

Discounted European rail travel after

Job summary

CrossCountry is seeking a Retail Service Manager to oversee onboard catering services at Manchester Piccadilly. You will be the face of the brand, delivering a high-quality experience through trolley service or the On Board Shop, ensuring passengers travel in comfort and style.

The role offers a starting salary of £26,888 per year during training, rising to £34,061 after successful training (38-hour week). This is a permanent, full-time position with comprehensive training and growth

Qualifications

• Excellent people skills and ability to connect with customers.
• Customer service driven with focus on satisfaction and proactive service.
• Strong work ethic with reliability and high standards.
• Team player who collaborates with onboard crew and colleagues.
• Flexible availability including early mornings, evenings, weekends and holidays.
• Well-presented with a professional appearance reflecting the brand.
• Authentic, energetic personality, not robotic.

Responsibilities

• Provide high quality catering service onboard trains, via trolley service or onboard shop.
• Create a warm welcome and ensure passengers travel in comfort and style.
• Deliver exceptional customer service to Standard and First Class passengers.

Skills

Excellent people skills

Customer service driven

Strong work ethic

Team player

Flexible

Well-presented

Personality

Job description

Retail Service Managers – Manchester Piccadilly (On Board Catering Crew)

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, people-focused environment? If so, CrossCountry is looking for enthusiastic Retail Service Managers to join our dynamic team based in Manchester Piccadilly.

What You’ll Be Doing

As a Retail Service Manager, you will be the face of CrossCountry onboard our trains – providing a warm welcome, delivering a high-quality catering service through the train either with a Trolley Service or from the On Board Shop, making every journey a positive experience for our customers.

From serving refreshments in Standard Class to offering complimentary service in First Class, you will play a key role in ensuring passengers travel in comfort and style.

What’s in it for you?

Starting salary: £26,888 pa during training, rising to £34,061 after successful training (based on a 38-hour week).

Permanent, full-time position with great career prospects.

Comprehensive training and continuous support (Your initial 4-week training course will take place at our Customer Service Training Centre in Derby, where you will be trained on all aspects of the role).Opportunities to grow within a national transport brand.

What we are looking for

We are not just hiring for a role — we’re hiring the right people. Here’s what success looks like:

• Excellent people skills – confident, approachable, and great at connecting with customers.
• Customer service driven – Maintains a strong focus on customer satisfaction by delivering efficient, and proactive service at all times.
• Strong work ethic – reliable, consistent, and committed to high standards.
• Team player – work seamlessly with onboard crew and local colleagues.
• Flexible – able to work early mornings, evenings, weekends, and bank holidays.
• Well-presented – professional appearance that reflects our brand.
• Personality – we want authentic, energetic individuals, not robots!

Location Requirement- You must live within 1 hour’s commute of Manchester Piccadilly and be able to travel at unsocial hours reliably.

Why Join CrossCountry?

At CrossCountry, we’re committed to building a diverse and inclusive workforce where everyone can thrive.

We value the unique perspectives that everyone brings and believe this drives our success.

In Return Our Benefits Include

• Holiday allowance of 30 days, rising by one day a year up to a maximum 35 days.
• Entry into the Pension Scheme
• Free travel on Arriva Rail services (CrossCountry, Chiltern, London Overground and Grand Central)75% off travel on other UK rail companies
• Discounted European rail travel after one year.

Application Deadline: Friday 30th October 2026.

Please note, successful applicants will be required to attend a medical and have a DBS check.

Join us and be part of something bigger – making journeys better, one customer at a time.

• Additional Job DescriptionAdditional Job Description

Did you know you can set up alerts for new job opportunities?

Simply navigate to 'My Job Alerts' in the Jobs Hub to get started.