Retail Service Managers- Manchester Piccadilly

Arriva TrainCare; Manchester; Hybrid; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Holiday allowance 30–35 days

Pension Scheme

Free travel on Arriva Rail services

75% off travel on other UK rail

Discounted European rail travel after

Job summary

CrossCountry in Manchester Piccadilly is seeking Retail Service Managers to join our onboard team. You will be the face of CrossCountry onboard trains, delivering a high-quality catering service via trolley service or onboard shop, ensuring passengers travel in comfort and style.

The role offers a starting salary of £26,888 per year during training, rising to £34,061 after successful training (38-hour week).

Qualifications

• Experience in customer-facing roles.
• Able to work early mornings, evenings, weekends, and bank holidays.
• Excellent communication and interpersonal skills.

Responsibilities

• Be the face of CrossCountry onboard trains and deliver high-quality catering service.
• Provide warm welcome and proactive customer service to passengers.
• Support onboard crew and liaise with local teams to ensure smooth operations.

Skills

Excellent people skills

Customer service driven

Strong work ethic

Team player

Flexible

Well-presented

Energetic personality

Job description

Retail Service Managers- Manchester PiccadillyThis website stores cookies on your computer. These cookies are used to collect information about how you interact with our website. We use this information in order to improve and customize your browsing experience and for analytics about our visitors both on this website. To find out more, see our Privacy Policy.### Retail Service Managers- Manchester PiccadillyApply: Manchester Piccadilly: Full time: Posted Today: End Date: October 30, 2026 (6 days left to apply): JR033297**Retail Service Managers – Manchester Piccadilly (On Board Catering Crew)** Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, people-focused environment? If so, CrossCountry is looking for enthusiastic **Retail Service Managers** to join our dynamic team based in **Manchester Piccadilly**. **What you’ll be doing** As a **Retail Service Manager**, you will be the face of CrossCountry onboard our trains – providing a warm welcome, delivering a high-quality catering service through the train either with a Trolley Service or from the On Board Shop, making every journey a positive experience for our customers. From serving refreshments in Standard Class to offering complimentary service in First Class, you will play a key role in ensuring passengers travel in comfort and style. **What’s in it for you?** **Starting salary**: **£26,888 pa during training**, rising to **£34,061** after successful training (based on a 38-hour week)**Permanent, full-time position** with great career prospects**Comprehensive training** and continuous support (Your initial 4-week training course will take place at our Customer Service Training Centre in Derby, where you will be trained on all aspects of the role).Opportunities to grow within a national transport brand. **What we are looking for;** We are not just hiring for a role — we’re hiring the right people. Here’s what success looks like:**Excellent people skills** – confident, approachable, and great at connecting with customers.**Customer service driven** – Maintains a strong focus on customer satisfaction by delivering efficient, and proactive service at all times.**Strong work ethic** – reliable, consistent, and committed to high standards.**Team player** – work seamlessly with onboard crew and local colleagues.**Flexible** – able to work early mornings, evenings, weekends, and bank holidays.**Well-presented** – professional appearance that reflects our brand.**Personality** – we want authentic, energetic individuals, not robots!**Location Requirement-** You must live within **1 hour’s commute of Manchester Piccadilly** and be able to travel at unsocial hours reliably. **Why Join CrossCountry?**At CrossCountry, we’re committed to building a **diverse and inclusive workforce** where everyone can thrive. We value the unique perspectives that everyone brings and believe this drives our success. In return our benefits include: Holiday allowance of 30 days, rising by one day a year up to a maximum 35 days.Entry into the Pension SchemeFree travel on Arriva Rail services (CrossCountry, Chiltern, London Overground and Grand Central)75% off travel on other UK rail companiesDiscounted European rail travel after one year. **Application Deadline: Friday 30th October 2026.** Please note, successful applicants will be required to attend a medical and have a DBS check. Join us and be part of something bigger – making journeys better, one customer at a time.