Onboard Retail Service Manager – Guest Experience Leader

Arriva TrainCare; Manchester; Hybrid; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Holiday allowance 30–35 days

Pension Scheme

Free travel on Arriva Rail services

75% off travel on other UK rail

Discounted European rail travel after

Job summary

CrossCountry in Manchester Piccadilly is seeking Retail Service Managers to join our onboard team. You will be the face of CrossCountry onboard trains, delivering a high-quality catering service via trolley service or onboard shop, ensuring passengers travel in comfort and style.

The role offers a starting salary of £26,888 per year during training, rising to £34,061 after successful training (38-hour week).

Qualifications

• Experience in customer-facing roles.
• Able to work early mornings, evenings, weekends, and bank holidays.
• Excellent communication and interpersonal skills.

Responsibilities

• Be the face of CrossCountry onboard trains and deliver high-quality catering service.
• Provide warm welcome and proactive customer service to passengers.
• Support onboard crew and liaise with local teams to ensure smooth operations.

Skills

Excellent people skills

Customer service driven

Strong work ethic

Team player

Flexible

Well-presented

Energetic personality

Job description

CrossCountry in Manchester Piccadilly is seeking Retail Service Managers to join our onboard team. You will be the face of CrossCountry onboard trains, delivering a high-quality catering service via trolley service or onboard shop, ensuring passengers travel in comfort and style.

The role offers a starting salary of £26,888 per year during training, rising to £34,061 after successful training (38-hour week).