Onboard Passenger Experience Specialist

Careers On The Thames; Greater London; Hybrid; GBP 20,000 - 26,000; Full time

Job summary

Careers On The Thames is seeking a customer service professional to work on board our vessel at Trinity Buoy Wharf. You will support the Master and crew in safe operations, ticket checks, passenger information, and service delivery to ensure a memorable journey for all guests.

Role focuses on safety, stock control, and welcoming passengers with clear information and assistance, including basic bunkering tasks as needed. Experience in customer service is required.

Qualifications

• Previous, relevant working experience within a Customer Service environment.

Responsibilities

• Assist the Master/Mate in safe vessel operation and management duties.
• Ensure passengers have correct ticket types according to Pay Before You Travel policy.
• Assist Master/Mate/OSCA with cleaning and maintenance of the vessel.
• Support OCSA with customer service delivery & stock control to improve experience.
• Assist in safety checks of equipment per SMS and ISM; follow health and safety policies.
• Ensure announcements are played; report defects to the on-board Mate.
• Assist with securing vessels alongside piers as directed by Master and Mate.
• Record passenger numbers on relevant systems; advise on space before loading.
• Provide a friendly welcome on board, share information, and give a fond farewell at journey’s end.
• Assist in bunkering of fresh water and fuel

Skills

Customer service experience

Job description

Careers On The Thames is seeking a customer service professional to work on board our vessel at Trinity Buoy Wharf. You will support the Master and crew in safe operations, ticket checks, passenger information, and service delivery to ensure a memorable journey for all guests.

Role focuses on safety, stock control, and welcoming passengers with clear information and assistance, including basic bunkering tasks as needed. Experience in customer service is required.