Onboard Customer Service Assistant

Uber Boats by Thames Clippers; Greater London; On-site; GBP 21,000 - 25,000; Full time

Job summary

Uber Boat by Thames Clippers invites applications for an Onboard Customer Service Assistant in London. This role involves providing a world-class customer experience, serving food and drinks, and ensuring compliance with brand standards and safety regulations across vessels.

You will work as part of the onboard team, maintaining high cleanliness standards, assisting in emergencies, and processing sales via EPOS while engaging with passengers throughout their journey.

Qualifications

• Have a genuine desire and ability to work with the public in a front line, customer focused environment.
• Be committed to high standards and visitor care.
• Team player with a flexible, positive and committed attitude to work.
• Thrive in a busy environment and maintain patience under pressure.
• Previous experience in Customer/Food Service or Retail.

Responsibilities

• Produce and deliver drinks/food in line with brand standards and recipes, and comply with food safety laws.
• Follow Bar and Till Training Procedures to ensure transactions are recorded accurately and minimise stock loss.
• Provide a world-class level of customer service and proactively offer information throughout the journey.
• Assist onboard team to maintain high standards of cleanliness across vessels during service.
• Assist Master/Mate/DCSA in emergencies and participate in monthly drills.
• Serve food and beverages following prescribed methods and answer product questions.
• Follow food hygiene/safety procedures in line with health and safety requirements.
• Ensure alcohol sales are completed responsibly in line with licensing requirements.
• Greet and engage with customers on board and explore their needs for food and drink.
• Process all sales through the EPOS system and ensure payment is recorded.

Skills

Customer service

Public interaction

Team player

Flexibility

Patience under pressure

Tools

EPOS system

Job description

Uber Boat by Thames Clippers | Full time

Onboard Customer Service Assistant

London Arena, United Kingdom | Posted on 15/05/2026

• Theproduction and delivery of drinks / food in line with brand standards &recipes and in compliance with relevant food safety and alcohol licensing laws.
• Tounderstand and follow the Bar and Till Training Procedures to ensure that all transactions are recorded accurately and to make all reasonable efforts toensure that stock is not lost or stolen.
• Toalways provide a ‘world class’ standard of customer service, being proactive inoffering customer information throughout the whole customer journey.
• Working alongside the rest of the on-boardteam to ensure that the cleaning programme is followed and that all vessels arekept to a high standard of cleanliness at all times during service.
• Toassist the Master / Mate / DCSA in any emergency situations and take part inmonthly drills to ensure preparedness for such events.
• Toserve food and beverages to customers following prescribed methods ofportioning, presentation, and combinations in line with our brand standards andanswer questions about products.
• Tofollow food hygiene / safety procedures in line with health and safetyrequirements.
• Toensure sales of alcohol are completed responsibly and in line with licencingrequirements.
• Togreet and engage with all customers on board with a friendly welcome andexplore their requirements for food and drink.
• Toprocess all sales through the EPOS system and ensure payment is taken andrecorded in full.

Requirements

QUALIFICATIONS& EXPERIENCE

• Havea genuine desire and ability to work with the public in a front line, customerfocused environment.
• Becommitted to working to high standards and providing the highest level ofvisitor care
• Ateam player with a flexible, positive and committed attitude to work.
• Thrivein a very busy environment and maintain patience and empathy even when workingunder pressure.
• Previous,relevant working experience within a Customer / Food Service or Retailenvironment