Mate

Careers On The Thames; Greater London; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

Thames Clipper is seeking a capable Deck & Cabin Crew supervisor to work closely with the Master and ensure safe, high-quality service for passengers on our Thames vessels.

You will oversee deck and cabin teams, perform lookouts, assist with CCTV/VHF operations, and support safe embarkation/disembarkation while maintaining revenue protection and vessel cleanliness.

Qualifications

• Vessel Mooring/Deck Experience
• Bridge watchkeeping/ lookout duties.
• STCW First Aid
• STCW Sea Survival
• STCW Fire Fighting
• VHF or equivalent GMDSS Qualification
• Experience working on the River Thames and/or inland waterways
• Knowledge of the International Safety Management Code (ISM) & International code for High Speed Craft (HSCC)
• MCA or equivalent COC/OOW/BML or RYA Qualification

Responsibilities

• Oversee daily management of Deck & Cabin crews under the direction of the Master
• Operate Thames Clipper vessels with emphasis on customer satisfaction & vessel housekeeping
• Ensure ticket inspections at boarding locations with revenue protection
• Interact with passengers delivering exceptional customer service
• Provide lookout duties alongside the Master
• Support the Master with CCTV & VHF system operations on board
• Manage mooring of vessels and safe embarkation/disembarkation
• Undertake checks of vessel equipment and safety responsibilities per Safety Management System
• Assist the Master in the safe operation of the vessel

Education

STCW First Aid

STCW Sea Survival

STCW Fire Fighting

VHF or equivalent GMDSS Qualification

MCA or equivalent COC/OOW/BML or RYA Qualification

Experience on River Thames and/or inland waterways

ISM/HSCC knowledge

Job description

This role works in close collaboration with the Masters to ensure the safety and great customer experience of our passengers.

• In charge of overseeing the daily management of Deck & Cabin crews aboard, under the direction of the Master
• Operating Thames Clipper vessels in alignment with our service delivery requirements, with a primary emphasis on maintaining customer satisfaction & vessel housekeeping
• Ensure ticket inspections are conducted at boarding locations, prior to embarkation, placing a significant emphasis on revenue protection.
• Interacting with Thames Clipper’s passengers, delivering an exceptional customer service experience at all times.
• Providing lookout duties alongside the Master
• Support the Master with CCTV & VHF radio system operations on board
• Manage the mooring of Thames Clipper vessels and the safe embarkation/disembarkation of passengers;
• Undertaking checks of the vessel’s equipment and various safety responsibilities in accordance with our Safety Management System
• Assisting the Master in the safe operation of the vessel

LOCATION AND TRAVEL

You’ll be based on our boats, which are moored at Trinity Buoy Wharf, Poplar, London E14 0JY, a short walk from Canning Town tube or a hop across the river in our staff boat, from North Greenwich tube.

Requirements
QUALIFICATIONS & EXPERIENCE

• Vessel Mooring/Deck Experience
• Bridge watchkeeping/ lookout duties.
• STCW First Aid
• STCW Sea Survival
• STCW Fire Fighting
• VHF or equivalent GMDSS Qualification
• Experience working on the River Thames and/or inland waterways
• Knowledge of the International Safety Management Code (ISM) & International code for High Speed Craft (HSCC)
• MCA or equivalent COC/OOW/BML or RYA Qualification