Deck Customer Service Assistant

Careers On The Thames; Greater London; Hybrid; GBP 20,000 - 26,000; Full time

Job summary

Careers On The Thames is seeking a customer service professional to work on board our vessel at Trinity Buoy Wharf. You will support the Master and crew in safe operations, ticket checks, passenger information, and service delivery to ensure a memorable journey for all guests.

Role focuses on safety, stock control, and welcoming passengers with clear information and assistance, including basic bunkering tasks as needed. Experience in customer service is required.

Qualifications

• Previous, relevant working experience within a Customer Service environment.

Responsibilities

• Assist the Master/Mate in safe vessel operation and management duties.
• Ensure passengers have correct ticket types according to Pay Before You Travel policy.
• Assist Master/Mate/OSCA with cleaning and maintenance of the vessel.
• Support OCSA with customer service delivery & stock control to improve experience.
• Assist in safety checks of equipment per SMS and ISM; follow health and safety policies.
• Ensure announcements are played; report defects to the on-board Mate.
• Assist with securing vessels alongside piers as directed by Master and Mate.
• Record passenger numbers on relevant systems; advise on space before loading.
• Provide a friendly welcome on board, share information, and give a fond farewell at journey’s end.
• Assist in bunkering of fresh water and fuel

Skills

Customer service experience

Job description

This role works in close collaboration with the crew on board the vessel to ensure the safety and great customer experience of our passengers.

• To assist the Master / Mate in the safe operation of the vessel, whilst carrying out safe and efficient vessel management duties.
• To ensure that all passengers have the correct ticket type for their journey in line with our Pay Before You Travel Policy.
• To assist the Master / Mate / OSCA in cleaning and maintenance of the vessel.
• To assist the OCSA where required with delivery of customer service & stock control, working in partnership to improve the customer experience
• To assist in safety checks of the vessel’s equipment in accordance with the requirements of SMS and ISM. Ensure compliance with all Health and Safety regulations and safe working practices as required by current legislation and the Company’s health and safety Policy and practices.
• To ensure that health and safety and all other automated announcements are played reporting any defects to the on board Mate.
• To assist with securing vessels alongside piers as directed by the Master and Mate.
• To ensure that passenger numbers are recorded correctly on all relevant systems, advising team mates on the piers where necessary of the amount of space left on board before the loading process commences.
• To ensure that all customers receive a friendly welcome on board, are given any further information they may require with supporting literature and are given a fond farewell at the end of their journey.
• To assist in the bunkering of fresh water and fuel

LOCATION AND TRAVEL

Trinity Buoy Wharf

Requirements

QUALIFICATIONS & EXPERIENCE

Previous, relevant working experience within a Customer Service environment