Onboard Host: Customer Service & Trolley Sales on Trains

SSP; Carlisle; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Travel and Leisure Pass

Commission: up to 2.5% nett sales

Employee Discounts

Up to 75% discount on SSP brands

Friends and Family App: 20% discount

Learn while you Earn

Internal Growth Opportunities

Employee Rewards

Health and Wellbeing Support

Culture: diversity groups support

Financial Support: Pension, Life cover

Holiday Allowance: 28 days + Bank Hols

Rewards & Recognition

Job summary

Rail Gourmet is seeking an On Board Host for TransPennine Express at Carlisle Station. This is a full-time role (40 hours) with shifts from 5:00am to 11:00pm. Pay is £13.65 per hour plus commission, with potential earnings through nett sales commissions.

You will provide at-seat trolley service, assist passengers, reach sales targets, manage stock and transactions, and maintain hygiene and safety standards. Training is provided and DBS check may be required.

Qualifications

• Must be 18 years of age or older for certain tasks.
• At least 2 years in a customer-facing role within retail/leisure/hospitality.
• Full training provided.
• Willing to work long hours and shifts including weekends and bank/public holidays.

Responsibilities

• Provide 'at-seat trolley service' on TPE trains, managing stock and transactions.
• Travel on assigned trains, assist passengers, and meet sales targets.
• Accurately account for stock and transactions while upholding hygiene and safety standards.
• Support management initiatives.

Skills

Customer service

Sales targets

Cash handling

Stock management

Flexible shifts

Job description

Rail Gourmet is seeking an On Board Host for TransPennine Express at Carlisle Station. This is a full-time role (40 hours) with shifts from 5:00am to 11:00pm. Pay is £13.65 per hour plus commission, with potential earnings through nett sales commissions.

You will provide at-seat trolley service, assist passengers, reach sales targets, manage stock and transactions, and maintain hygiene and safety standards. Training is provided and DBS check may be required.