On-Board Host — Train Service & Sales (Travel Perks)

SSP UK & Ireland; York and North Yorkshire; On-site; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Travel on TPE trains (off-duty)

Commission on nett sales

Employee discounts across SSP brands

Health and wellbeing support

Training and development

Internal growth opportunities

Holiday entitlement 28 days

Job summary

Rail Gourmet is seeking an On Board Host for TransPennine Express at York Station. This full-time role involves providing in-seat trolley service, assisting passengers, and driving sales while upholding service standards.

The position requires 18+ for certain tasks, offers a 39-hour week with rotating shifts from 6am to 8:30pm and some weekends. Full training is provided along with commission opportunities on nett sales.

Qualifications

• Minimum 2 years experience in a customer-facing role within the Retail Leisure & Hospitality industry.
• Full training will be provided.
• 18+ for certain tasks or shifts.

Responsibilities

• Provide in-seat trolley service on TransPennine Express trains, delivering outstanding customer service and handling transactions.
• Travel on assigned trains to assist passengers and meet sales targets.
• Accurately account for stock and transactions, and maintain hygiene and safety standards.
• Support management initiatives and contribute to a positive onboard experience.

Skills

Customer service

Sales & upselling

Teamwork

Job description

Rail Gourmet is seeking an On Board Host for TransPennine Express at York Station. This full-time role involves providing in-seat trolley service, assisting passengers, and driving sales while upholding service standards.

The position requires 18+ for certain tasks, offers a 39-hour week with rotating shifts from 6am to 8:30pm and some weekends. Full training is provided along with commission opportunities on nett sales.